World Vision Ghana Recruitment 2016

World Vision started working in Ghana in 1979.It currently implements 34 Area Development Programmes (ADPs) in all the 10 administrative regions in Ghana, three institutional and six special projects which directly benefit about two million people through health and nutrition, education, food security, water and sanitation, gender and development, micro-enterprise development and Christian Commitments programs.

There are currently 74,213 Registered Children and 6,000 Registered Families with World Vision Ghana.

Reference
3738-15G18017
Location

Africa – Ghana

Town/City

Accra

Application Deadline Date

03-Jun-16

Category

Information Technology

Type

Fixed term, Full-time

International Role

No – Only National applicants will be considered.

Duration

1-2 Years

JOB DESCRIPTION

Service Desk Administrator

To manage the ICT Service Support team (4 staff) in enabling the use of ICT for World Vision and be responsible for driving performance against agreed Service Level Agreements (SLA’s).

The Package

• The position is based in Accra with some level of domestic travel.

• The position comes with an attractive salary and benefits package.
• S/He reports to the IT Manager.

Key Responsibilities

• Develop and implement robust processes to ensure that a high quality support service is provided to all users of information systems;
• Manage the ICT Service Support Team and collaborate with the Network and Systems Administrator to ensure that agreed targets are met and appropriate qualitative standards achieved;
• Design appropriate end-user manuals, guides, frequently asked questions (FAQs) and procedures in collaboration with the Network and Systems Administrators to guide end-users in the efficient use of computing resources;
• Recommend standards to manage user support requests and problem resolution;
• Maintain an up-to-date inventory of all ICT and related hardware and software of the entire World Vision Ghana Office;
• Maintain an up-to-date inventory of all ICT and related hardware and software of the entire World Vision Ghana Office;
• Ensure accurate data gathering, storage and retrieval of all business applications;
• Work with the IT Manager to approve work going out and or done by service support vendors such as end-user equipment repairs and maintenance;
• Collaborate with Managers to assess their support requirements at the beginning of each FY and ensure that this information informs the planning of ICT support;

Education / Work Experience / Skills

• A university degree in Computer Science or Information technology;
• Technical Training qualifications required: Qualified as ITIL version 3 foundation, MSCE or CCNA;
• Four (4) years working experience, two (2) years of which should have been service desk roles in a service support context;
• Experience in managing a team within a Customer Support environment;
• Thorough knowledge of Windows Desktop operating systems, Microsoft Office suite and Lotus Notes and the use of the Internet;
• Service support culture and team spirit with a burning desire to achieve optimum results.
• Must be a committed Christian.

How to ApplySubmit your CV and Application online

Click Here To Apply For Programme Effectiveness Coordinator