Acreaty Vacancies 2016 - Jobs in Ghana

Acreaty Vacancies 2016

Posted on :

14 Dec, 2016

Category :

Communication Jobs in Ghana

Acreaty Ghana Ltd was created with a vision to fill the gaping disparity between the human resource requirement of the corporate world, the existing skilled manpower across various verticals and trending IT Enabled Services requirements in Ghana and other African countries. Founded as a joint venture between Acreaty (having its presence in USA , India and UAE as well) and Jospong Group Of Companies (currently has over 30 subsidiaries locally and 4 companies in other parts of Africa and the Middle East) , Acreaty Ghana Ltd has today developed into one of the leading consulting firms with services in the domestic as well as international markets

Job Description

Job Title: Call Centre Operator

  • Reports To:    Communication Manager
  • Business Unit:  Communication and Marketing Department
  • Location: Head Office
  • Internal Relationship: Operations Unit
  • External Relationship:   General Public

Role Purpose:   

Provide effective emergency call responses services to the general public for the company’s Head Office.

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Key Responsibilities:

  • Answer distress calls professionally
  • Respond to customer inquiries
  • Research required information using available resources
  • Handle and resolve customer complaints
  • Provide customers with product and service information
  • Enter customer information
  • Process request and applications
  • Identify and escalate priority issues
  • Route calls to appropriate quarters
  • Follow up customer calls where necessary
  • Complete call logs
  • Produce call reports

Required Skills or Experience

  • 1st Degree/HND certificate
  • Proficient in English language. Ability to speak at least two (2) major local languages.
  • Knowledge in French language is a plus.

Knowledge and Skills:

  • Good interpersonal and communication skills (oral and written).
  • Planning and organizing skills.
  • Ability to maintain confidentiality of information.
  • Good interpersonal skills with customer service orientation.
  • Knowledge in the use of Microsoft Word, PowerPoint, Excel, internet and other communications software and tools (Telephone, Fax, Scanner, Photocopier, etc.)
  • Good data entry
  • Ability to meet deadlines and attention to details.

How to Apply

Interested candidates should send their resumes to [email protected] , [email protected] , [email protected]

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