Barclays Africa Recruitment On (2017 Jobs)

Barclays Africa Group Limited (JSE: BGA), formerly ABSA Group Limited originally Amalgamated Banks of South Africa, is a South African subsidiary of Barclays Bank Plc; it is a financial services provider, offering personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bank assurance. ABSA Bank Limited is a wholly owned subsidiary of Barclays Africa Group.

Description

Job Title: Head Customer Insight and Analytics

Responsibilities

• The substantive role holder will be expected to provide for the business, relevant, timely, insights into our chosen customer segments to provide real time understanding of customer choices, preferences and decision trends
• Role holder must be able to (using a number of respected golden sources externally and internally): provide a  meaningful narrative of market trends, customer behaviour and insights, and predictive models of these trends, behaviours and insights
• Must be able to determine the areas of best fit between the composite of our history, brand, capability, competitive advantages and customer segments/types, in order to make our customer targeting more laser focused
• Must be able to quantify and qualify the value pools and reserves of sustainable customer viability
• Must be able to design reporting tables/MI for the sole purpose of enhancing decision-making centred on our customers

Essential/Basic Qualifications

Competencies: (Maximum of 8 competencies)

• Deciding and initiating action
• Learning and researching
• Entrepreneurial and commercial thinking
• Relating and networking
• Adapting and responding to change
• Persuading and influencing
• Creating and innovating

Personal Attributes:

Business Focus                                                      Analytical focus

• Meeting customer needs                               * Forward planning
• Inspiring business performance                   * Analysis and judgment
• Achieving business performance                 * Decision making
• Managing and developing yourself               * Wider thinking

People Focus

• Involving people
• Managing relationships
• Influencing others
• Communication