Early April Jobs At Vodafone (2017 Jobs)

Vodafone Ghana, formerly Ghana Telecom, is the national telecommunications company of Ghana. In 2006, it had around 400,000 customers for fixed and mobile telephony and Internet services

Job Description

Job Title: Experience Center Agent

Role purpose

To play a frontline role in the delivery of a World Class Customer experience. Serves customers by determining requirements; answering enquiries; resolving problems; fulfilling requests; maintaining database, determining eligibility.

Key accountabilities and decision ownership

• Create an outstanding customer experience
• Ensure the attainment of high Quality standards within the Contact Centre
• Process Adherence
• Reporting

Key performance indicators

• Targets and KPIs
• Increased customer loyalty, satisfaction and return on investment
• Contact Centre standards

Core Competencies, Knowledge And Experience

• Proficiency in the use of Microsoft Applications particularly (MS Word, MS-Excel, MS-Power point).
• Excellent communication skills
• Analytical Skills
• Previous Call Centre experience will be preferred
• Should be a customer service oriented individual
• Commercial awareness – an appreciation and interest in the mobile telecommunications industry