Ericsson Ghana Jobs (9 Vacancies) Ends Today

Description
The primary purpose is to take full responsibility for the generation of all types of performance reports and daily/weekly/monthly operational reports within the scope of work delegated by work area responsible

PRINCIPAL ACCOUNTABILITIES

• Measure the network performance and KPIs.
• Generation of Performance reports on routine basis.
• Generation of operational reports on routine basis.
• Recognizing the improvement areas for operational performance development.
• Identifying the root cause for network performance degradation.
• Recognizing the area of exclusions for network performance degradation.
• Raising trouble ticket to concerned department for the identified problems which leads/ may lead to performance degradation.
• Preparing the monthly performance dash-board and sharing with FMD manager for the distribution.

Required Skills or Experience

JOB PURPOSE
The purpose of MS field technician role is to perform the following field activities: corrective and preventive maintenance, planned work as well as provisioning of Multi-Customer, Multi Technology networks 

PRINCIPAL ACCOUNTABILITIES

• The Field Technician is working with Service/Resource layer activities associated to Infrastructure and Readiness-Fulfillment and Assurance.
• The Field Technician must provide 1st level resolution during site disturbances and required corrective activities.
• The Field Technician is responsible for the On-site Field Operations activities of the services(s) and/or resource elements in the Network, within his/her Functional Skill(s).
• The Field Technicians shall be aware of contractual SLA requirements on a customer by customer basis; Achieve correct level of first time resolution of work within contract SLA and be committed to strive and complete all work assigned within SLA timescales and to adhere to established procedures and quality standards.
• The Field Technicians shall participate in a 24 x 7 x 365 callout Rota, and they have to work out of hours/out of area to support reactive and planned work requests.
• Field Technicians works under guidance of MS Engineer and/or MS Technicians and follows pre-prepared Work Instructions, Procedures and/or routines and also demonstrate proactive self-development in order to ensure ability to work across multiple customer networks and equipment.
• Field Technician replaces faulty assets in the network equipments, fills in the trouble reports and sends the faulty spares to the repair centers.

Required Skills or Experience

To secure clear responsibility for the network optimization and capacity control areas of the Customer network / from a multi  domain perspective (RAN (2G&3G), CORE, TRX,IN), according to contractual requirements and Ericsson strategy

PRINCIPAL ACCOUNTABILITIES

• Parameters tuning & performance monitoring BSC & Cell level for new and existing sites
• Troubleshooting for problematic sites & handling customer complaints
• Provide management with optimization reports of Radio/Core/Transmission/IN VAS Network performance and / or other performance reports applicable to the  service delivery on a scheduled basis per vendor area
• Define Network routines, schedules and reporting based on goals and priorities defined
• Planning & Coordination of work for Network based on main goals and priorities defined by operations management
• Responsible for Dimensioning and Capacity Management together with D&P team
• Responsible for network capacity monitoring  (based on traffic FC, network build-out etc)
• Support and execute on network tuning and optimization Guidelines
• Neighbor relation optimization guidelines
• Analysis of Network Quality & Performance
• Responsible for developing KPI’s
• Implementation Management (acceptance management, quality control of deliveries in customer network)

Required Skills or Experience

JOB PURPOSE
To act as first level support, preparation and consolidation of all changes performed in Service Management area, ensuring the fault management process & methods are adhered to by performing a technical impact analysis of every incident & escalating to relevant work groups

PRINCIPAL ACCOUNTABILITIES

• FO Service Desk Technician is responsible for handling from reception until closure of the Trouble Tickets and Service Requests from Customer and assure the time restoration within SLA
• Correctly assign incidents to the right group, following processes and procedures
• Follow-up on incidents registered but not solved, escalated, referred or cleared but not closed
• Creates TT in the system based on emails or telephones received
• Working with the application for trouble ticket management
• Produces documentation and solves defined problems, log and solve standard problems, interacts with other FO Engineers or Technicians, customer technical staff and other groups within Service Delivery organization
• Registration and transfer of non technical issues to Delivery Manager: the FO Service Desk Technician shall also forward questions or requests for quotations regarding not contracted services to the Ericsson Delivery Management (EDM)
• Provide phone communication and written communication skills at a standard level and fluent in English & French
• Willing to learn as she/he progresses in her/his position and as she/he is faced with new questions and situations
• Expected to stay abreast of current news, system information, changes and updates relevant to our user community

Required Skills or Experience

JOB PURPOSE
The primary purpose is to take full responsibility for service alarm monitoring and alarm management for all network services, 1st level fault restoration and configuration management of the network within the scope of work delegated by work area responsible Shift Leader/ Incident Manager.

PRINCIPAL ACCOUNTABILITIES

• 1st Level service quality surveillance and alarm handling.
• 1st Level service problem restoration.
• Preventive service maintenance.
• Executing system configuration changes as per given right.
• Trouble Ticket Handling.
• Work Order Handling.
• Change Request handling.
• Report Handling.
• Configuration management of network elements and assigned nodes
• System back up of nodes.
• Resolution of subscriber complaints and root cause analysis.
• Coordinating with the interfaces for the Implementation of new products and testing

Required Skills or Experience

JOB PURPOSE
To perform infrastructure design, product lifecycle & capacity control of the Customer network / solution from a Core/RAN (2G&3G)/TRX/IN planning and engineering perspective, according to contractual requirements and Ericsson strategy, ensuring the cost-effectiveness and technical performance of the complete solution.

PRINCIPAL ACCOUNTABILITIES

• Responsible for all planning, design and engineering activities to be performed according to the service contracts for the specific customer.
• Responsible for translating the contractual technical requirements to the SIP delivery units (NRO, CSI, PDC) and for validating all activities performed by those units under the scope of the contract.
• Responsible for the end-to-end technical solutions to meet contractual requirements and Ericsson strategy, including infrastructure and product design.
• Responsible for the short and long term network evolution plan, analyzing the impacts of network growth and new functionalities introduction, and CAPEX planning.
• Responsible for the network / solution dimensioning in each technical domain (Core, Radio Access, Transmission).
• Responsible for Capacity Management based on network inventory and traffic reports.
• Responsible for impact evaluation of any network addition, move or change of systems, applications, services & products on the live network;
• Ensure that the implemented solution is performed as expected and that it is satisfying the requirements.

Required Skills or Experience

JOB PURPOSE
Responsible for the 2nd level backend support and onsite project integration of all CORE, ACCESS, IN, VAS, OSS and other 3PP platforms to ensure continuous availability of network elements & services

PRINCIPAL ACCOUNTABILITIES

• Preventive, corrective maintenance &  2nd  line intervention
• Planned Maintenance (Health Checks, Backups etc…)
• Problem Escalations and Follow-ups ( CSR)
• Performance Analysis & Investigation
• Interface with Customer, 3PP and Ericsson Competence domains
• Ensure smooth and quality system/service handover from Project.
• Tariff implementation and testing
• Outage reporting & performance reporting on 3PP Support activities
• Backend Support and monitoring of all nodes in relevant competence domain area
• Ensure availability of 3PP nodes in case of onsite emergencies
• Enforce and ensure adherence to Change Management processes and procedures in all support processes.
• User acceptance testing on new solutions
• Collaborate with other support group(s) in customer network for problem resolutions such as IS (Information Services) and Switching
• Involve in the roll-out of all equipment, services and products.
• Work in close liaison with NPI team to ensure seamless and problem-free delivery of relevant projects within timelines, budget and quality constraints.

Required Skills or Experience

• University degree in Electrical/Electronic Engineering, Telecommunications, Computer Science, or equivalent experience in a related discipline.
• At least 3-5 years experience in telecoms, particularly in relevant domain areas
• Advanced UNIX, Linux certifications and SUN Hardware support competence
• Deep knowledge of customer network and infrastructure will be a key advantage
• Highly developed business and human competencies

Job Description

PURPOSE
Provide onsite 1st line intervention to CORE MSC/BSC, BACKBONE and switch site facilities including supervision & monitoring for UPS & Hybrid power systems. 

PRINCIPAL ACCOUNTABILITIES

• Data Transcript (SS/BSS) handling & troubleshooting
• Core AXE/MSS/MGW/ TRX fault escalation & performance analysis & investigation
• SW rollout support & SW Level Consistency checks
• Outage reporting, IREG and adherence to 1st and 2nd level switch support processes
• Monitor schedules for maintenance of MSC sites and data center DC Rectifier, UPS, stabilizer and Inverter power systems, checks on performance of all nodes, supervise clean power systems and recommend proactive measures to ensure optimal performance and avoid failures.
• Provide design and support; suggest changes to specification and standards to vendors on preventive and corrective maintenance programs

Required Skills or Experience

• University degree in Electrical/Electronic Engineering, Mechanical Engineering, Civil Engineering or equivalent experience in a related discipline.
• At least 3-5 years experience in telecoms, particularly in a performance reporting, performance tools support
• Have a good power management and technical background in the power industry
• Deep knowledge of Zain customer network and infrastructure will be a key advantage
• Highly developed business and human competencies

Job Description

The purpose of switch power technician role is to perform the following supervision roles in switch site activities: generator monitoring and inspection, ISM supervision and escalations.

PRINCIPAL ACCOUNTABILITIES

• Man power rooms in the switch sites, operate the generators carry out changeover of power sources and carry out periodic inspections on the generators and electrical panels.
• Receive and record diesel supply to the switch sites
• Supervise maintenance of generators and all other power devices on sites
• Carry out direct supervision of all contractors working on power equipments during and after working hours
• Carry out and record parameters on all power equipments (every 2 hours) – UPS/Inverters, HVAC, DC Plant etc.
• Escalate any issue on power equipment to support engineers.
• Participate in a 24 x 7 x 365 callout Rota, and they have to work out of hours/out of area to support reactive and planned work requests.

Required Skills or Experience

• Technical Diploma or University degree in Electrical/Electronic Engineering, Telecommunications, Computer Science or equivalent experience in a related discipline.
• At least 1-2 years experience in telecoms, particularly in a switch supervision and power equipment maintenance
• Have a good management background in the power industry
• Deep knowledge of customer network and infrastructure will be a key advantage
• Moderately developed business and human competencies
• Good knowledge about field operation processes and interfaces, with understanding of network implementation / integration processes.