Ericsson Ghana: MSIP Operations Assurance

Ericsson Overview

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential every day. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.

Purpose of Job Role

Responsible for the financial and operational and delivery performance of the Operations Assurance and Broadcast Operations assignments within a Managed Services Deal. Responsible to manage the applicable WLAs and OLAs with delivery organizations, manage the delivery of operations, ensuring that operations delivery is fulfilling the contracted Service Level Agreement (SLA) and to serve as the primary escalation point for critical incident, Broadcast Delivery Operations escalations, and performance reporting towards the customer.

Behavioural competences

• Delivering Results & Meeting Customer Expectations
• Analyzing
• Persuading & Influencing
• Deciding & Initiating Action
• Entrepreneurial & Commercial Thinking
• Relating & Networking

Responsibilities

• Operations Delivery Management
• Incident Management
• Problem Management
• Preventive Maintenance
• Service Delivery Efficiency
• Broadcast Operations Management

Experience Requirements

• Mobile Telecommunications experience mandatory
• Operational -, Project – , Change -, Financial -, Contract, SLA -, People, Team Management, ITIL
• At least 5 years of Client Experience / working with operators
• Transparent, Finisher, driver, takes responsibility and accountability, pragmatic, collaborative, result focused, attention to detail, Analytical, and Business oriented.

Education Requirements

• University degree in Telecommunications or equivalent

This position is available in the following countries: Ghana, Nigeria, Ivory Coast, Senegal, DRC, Uganda, Tanzania, Kenya, Niger, Rwanda & Sierra Leone

Submit your CV and Application online : Click Here