Fresh Jobs At Plato - Jobs in Ghana

Fresh Jobs At Plato

Posted on :

16 Sep, 2016

Category :

Customer care Jobs in Ghana

At Plato we recognize that sustaining positive employee relations are integral to the smooth running of any business and the successful management of workplace relationship is a key component for achieving a business’ goals. At Plato consult we provide a vast array of human resource services that will meet any need. We make it our business to make your business the envy of your competitors.

Job Description

Job Title: Customer Service Agents

JOB PURPOSE:

The successful applicant shall deliver World Class Customer experience. He / she shall serve customers by determining requirements; answering enquiries; resolving problems; fulfilling requests; maintaining database and determining eligibility. The role reports to a Team Lead.

ROLE SPECIFIC REQUIREMENTS:

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  • Answer enquiries by clarifying desired information; researching, locating, and providing information
  • Resolve problems by clarifying issues, research and explore answers and alternative solutions, implement solutions, escalate unresolved problems to appropriate authorities
  • Clarify desired information; complete transactions and forward clients requests
  • Advertise additional services by recognizing opportunities to up-sell accounts; explaining new features
  • Keep equipment operational by following established procedures and reporting malfunctions
  • Update job knowledge by studying new product descriptions; participating in educational opportunities
  • Accomplish organizational mission by completing related results as needed

Required Skills or Experience

  • First Degree/HND
  • Post National service experience
  • Customer service or Call Center experience is a plus

PERSON SPECIFIC REQUIREMENTS

  • Excellent communication skills
  • Customer Centric
  • Attention to Detail

How to Apply

Submit CV to [email protected]

NOTE: ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED

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