Gh4hub Vacancies (November 2016)

GH4HUB is a wholly owned and registered Ghanaian company. We are providers of mobile commerce (mCommerce) platform and enterprise software solutions for Institutions, Organizations and Merchants within our Mobile commerce Ecosystem

As a solution oriented company, GH4HUB has carefully built the most robust mobile commerce platform for empowering organisations to offer products and services via a user’s mobile phone. We take the unpredictability and complexity out of leveraging mobile commerce solutions to end-users around the world, across countless networks. From our infrastructure to the customer, every component within our architecture is designed with world class technology standards to give each customer value for every pesewa they use on our platform.

Job Description

Job Title: Technical Support Engineer

• Troubleshoot, reproduce, document and resolve customer-related issues by knowledge of Gh4hub product stack and technologies
• Understand, set, manage and exceed customer expectations
• Create and maintain documentation, process standards, and service information
• This is a customer-facing position that requires total professionalism

Required Skills or Experience

• Unix/Linux Knowledge required
• Basic knowledge of Mobile Technologies
• Ability to work early morning or late night shifts
• Software troubleshooting knowledge and experience
• Organization and attention to details
• Outstanding written/verbal communication and interpersonal skills
• A passion for working directly with customers and team player
• Must be able to multi-task and have an impeccable follow through skills
• Must be able to readily answer support related emails,phone calls and other channel sources
• Intermediate understanding of network technology
• Self motivated, works effectively with minimal supervision
• Knowledge on Kannel is an advantage

How to Apply

Send CV to [email protected]