Grameen Foundation Jobs: Call Center Agent

The ICT Innovation Programme of the Grameen Technology Center is working with Ghana Health Service and Columbia University to increase the quality and quantity of healthcare services provided to women and children in Ghana through the identification and pilot testing of scalable mobile phone based applications. This project, Mobile Technology for Community Health (MoTeCH), will develop and pilot mobile phone based health applications in the UER and Cental Region.

One application focuses on pregnant women and provides them with information about their pregnancy and when they should seek antenatal care. A related application focuses on community health workers, providing them with information about their the people in the their community who are in need of antenatal care. A system is also being developed to use mobile phones to feed detailed community-level health information into the District Health Information Management System (DHIMS), saving nurse time and increasing the level of detail available at the district level

Job Description

Position Title: Call Centre Agent, Mobile Technology for Community Health Initiative Status: Full time, Project Employee (End date, 06/30/2011)
Location: Accra, Ghana
Class: Non-Exempt (Eligible for Overtime Pay)
Date: January 2011

The Call Centre Agent is responsible for receiving and escalating service calls related to two mobile phones services being offered to customers and nurses in the Awutu Senya district in the Central Region. Fluency in some of the languages of this region is essential. The Call Centre Agent is responsible for ensuring that the right personnel are aware of each call and documenting the out-come. The Agent must be able to provide special attention to concerned clients, and ensure that the proper managers/departments are informed, in order to best meet each client’s needs. The agent is responsible for satisfying client and maintaining good image for the company. The Call Center Agent will work closely with management staff to ensure that user feedback is gathered and communicated in an efficient, effective, and timely manner. The agent must be willing to assist on various other tasks that may arise and be reliable in attendance, in order to properly perform job duties

How To Apply

Please visit our website: [email protected] for more details about job descriptions. All interested candidates can send their CV with reliable email and cell phone by email to: [email protected]. Please put the position you are applying for in the subject line. No Calls Please

Offer valid till: 30 Dec, 2010