Information Technology Service Engineer 2012

Our client, a publicly listed company in the oil and gas industry is filing for the position of an Information Technology service Engineer.

The IT Services Engineer will develop a strong understanding of the IT function, which supports a wide variety of IT services within IT Operations, Infrastructure, and IT Business Systems and will report to the IT Manager

Essential Responsibilities and Duties:

• Performs tasks as a member of the assigned team to gain experience and knowledge of the job as designated by supervisor
• Completes training roadmap for IT Services Engineers on time
• Tracks all requests via the designated Incident, Problem or Configuration Management system
• Implements, supports, uses, and communicates existing best practice policies and procedures
• Works with decision makers, stakeholders, and clients to define business requirements, system goals and help resolve client issues

The IT Services Engineer will work in one of the following categories:
Network Services:

• Maintains the network support process
• Deploys customers LANs, WANs and wireless networks, including servers, routers, hubs, switches, UPSs and other communication and related hardware
• Uses network management software and tools to investigate and diagnose network problems, collect performance statistics, and create reports
• Conducts research on network products, services, protocols and standards to remain abreast of developments in the networking industry

System Services:

• Monitors/updates IT security elements, operating systems and patches to supported release levels for OS and database environments and maintain the distributed services/systems support process
• Maintains databases and manages backup, data recovery, user access and security functions and must sustain computer operating systems on various host computers
• Recommends specific hardware/software for different solutions and provides estimated pricing and purchase orders

Security Services:

• Understands and maintains IT infrastructure and interdependencies of aggregate parts
• Develops and deploys security solutions to address business needs and provide support for connectivity issues to home-workers, mobile staff, etc.
• Resolves desktop or laptop related incidents, service requests or changes in a multi-protocol network environment, responsible for configuration control and audit of all desktop equipment

Software/Project Analyst:

• Deploys, administers and supports the assigned application(s), participates in vendor screening and evaluation, develop & maintain process documentation
• Makes recommendations to modify existing processes to accomplish the business strategy
• Translates high level requirements into function specifications for the IT Organization and manages changes to the specifications
• Negotiates agreements by facilitating communication between Stakeholders and IT from initial requirements to final implementation

 

Required Skills or Experience