IT support specialist Needed

On behalf of our client, one of the global leaders in the logistics and shipping industry, we are looking for an entrepreneurial, enthusiast and responsible IT support specialist.

Come join a global integrated network where you will have the chance to make a difference in complex projects and the support to develop your career in a company that invests in its talent.

Mission

Activity area

• Marine software applications (Gespar, Ipaki, DDS Truck)
• All countries within the AL division, using these applications.

Objective

To ensure level 2 support for the super users of the AL division within the limits defined above. 

• Qualification of the support requests by using the DSI procedures and tools.
• Offering support for requests in what regards utilisation.
• Escalating the requests for correction and upgrading to level 3 support team.

To be a liaison between super-users and level 3 support in the activity area defined above

• To offer information regarding organizational change.
• To keep the lists of key speakers on the site updated.
• To regularly participate in the support staff meetings (attend conference calls)
• To be able to propose improvements to the software for which support is being ensured.

To design trainings following the instructions of the support staff responsible.

• To go occasionally on the site for offering complementary trainings of users and super-users.
• To use the training tools made available.

To be responsible with handing-out the documentation regarding either software either instructions of the support staff responsible.

• To hand out and explain the software user guides.
• To spread and answer the requests for explanation of the release notes.
• To inform and explain organizational changes of the support staff to the software interlocutors.

To ensure the application of the utilisation procedures for the software applications implied in the activity.

• To regularly perform evaluations of software utilisation (attributed rights, data quality, process compliance)
• To report to the support staff responsible possible malfunctions.

To report to the headquarters support staff responsible

• To signal the hindering malfunctions.
• To inform and confirm her/his travels to the project responsible.
• To keep track of the performance indicators evolution.
• To manage the intervention time depending on her/his timesheets.

PROFILE

Education

• Bachelor or equivalent experience.

Competence

• Availability for travelling on the African continent.
• Good IT skills: Office suite (Excel, Power Point) and proven interest for software applications/ IT management.
• Attention to details, quality analysis, reporting skills.
• Customer oriented, action prioritisation, capacity of working under pressure and signal risks.
• Very good communication skills, writing skills, team worker, able to solve functional problems. Work autonomy.
• English is mandatory.

Experience

• Entry level (fresh graduate)
• Supply management knowledge can be considered an advantage. 

Interested? Do you need more information?

Send us an updated CV at [email protected] or apply online at www.africalogisticsjobs.com 

Recruitment process timeline

Applications are welcome until March 19^th.

Selection is taking place between March 25^th and April 30^th.