Service Manager – SFM & CNS (Ghana)
Sandvik Mining and Construction Ghana Ltd is a company that markets a broad range of services utilized in the mining and construction industry and it is a wholly owned subsidiary of Sandvik Ab, a company listed on the Stockholm stock exchange.
Job Description
The Service Manager is responsible for the aftermarket field service support delivery to SFM & CNS customers. This role is field service management focused and concentrates on providing aftermarket support, technical expertise and engineering service support to internal and external customers.
Key Responsibilities:
- Management of SFM & CNS aftermarket service personnel to provide effective field service support
- Financial management of the SFM & CNS business including budgeting
- Developing direct customer relationships and working with the internal sales and marketing teams as to support new equipment deliveries and commissioning
- Provide strategic leadership for the continued growth and expansion of the aftermarket service business across SFM & CNS segments in Ghana, including the introduction of new service offerings into the market
- Ensure consistence in service offering delivery aimed at world class best practices service standards and quality performance offered across SFM & CNS customer segments
- Keep up to date in relation to customer service requirements, service delivery performance, service competition and market share development within Ghana
Required Skills or Experience
Your Profile:
- Degree Qualified Engineer or trade background with equivalent technical service and management experience
- Post Graduate qualifications in business desirable
- Minimum of three (3) years experience in a similar role
Special requirements:
- The position will require significant travel around the country
- This a residential position based in Obuasi, Ghana
How To Apply
Suitably qualified applicants should send their CV’s and application letter to the HR/Admin Manager through E-mail: [email protected] (the subject of the email should be, Service Manager-SFM). Or by post to:
Sandvik Mining and Construction (GH) Ltd
PMB
KIA – Accra
Closing 17 Nov, 2011