Millicom Jobs (August) 2016 - Jobs in Ghana

Millicom Jobs (August) 2016

Posted on :

2 Aug, 2016

Category :

Communication Jobs in Ghana

Millicom International Cellular (MIC) S.A., operators of Tigo, is a leading international developer and operator of cellular telephone services worldwide primarily in emerging markets operating across Latin America and Africa.
The company provides affordable, widely accessible and readily available cellular telephony services to more than 30 million customers in 13 emerging markets in these continents.
The success of Tigo is based on the triple ‘A’ business model which stands for Affordability, Accessibility and Availability. This guarantees that our subscribers experience the best services at the most affordable rates throughout our 10 regions of Ghana and beyond.
Our vision is to be the ‘Most consumed Digital service provider in urban areas.
Our overall vision for Millicom Africa is to have the 180 million people (in Sub Saharan Africa) connect to dream, work and achieve.
We provide services for people who want to stay in touch, belong to communities and to be informed and entertained, enabling them to express their emotions and enhance their lives.

Job Description

Job Title: Business Process Manager

Role Purpose

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The ideal candidate for this role will report to the Manager- Office of the CEO, and will be required to support the organization by making our workflow more effective, efficient and capable of adapting to an ever-changing environment. (S)He will engage employees to inspire and empower them to provide input into process changes and will also encourage employees to embrace all new processes once implemented.

Key Responsibilities

  • Identifying areas of improvement, fully aligned with strategic prioritized areas;
  • Challenging the status quo with the purpose of reaching efficiency and quality;
  • Preparing and facilitating workshops with the purpose to developing/improving/adapting work flows/processes;
  • Documenting existing business processes and propose enhancements
  • Identifying KPI’s used to monitor and evaluate all processes;
  • Assisting projects by analyzing impact on associated processes;
  • Monitoring key processes and evaluating their performance

Position Requirements

  • A Bachelor or Master’s degree in Engineering (Industrial / Systems / IT / Network);
  • Minimum of three (3) years’ experience working in the IT or, preferably, Telecoms industry;
  • Minimum of two (2) years Process Management experience;
  • Excellent understanding of Project Management principles;
  • Proven experience of managing projects such as CRM, ERP and Billing;
  • Strong knowledge and experience in business processes and driving change.

The ideal candidate for this role will report to the Manager- Office of the CEO, and will be required to support the organization by making our workflow more effective, efficient and capable of adapting to an ever-changing environment. (S)He will engage employees to inspire and empower them to provide input into process changes and will also encourage employees to embrace all new processes once implemented.

  • Identifying areas of improvement, fully aligned with strategic prioritized areas;
  • Challenging the status quo with the purpose of reaching efficiency and quality;
  • Preparing and facilitating workshops with the purpose to developing/improving/adapting work flows/processes;
  • Documenting existing business processes and propose enhancements
  • Identifying KPI’s used to monitor and evaluate all processes;
  • Assisting projects by analyzing impact on associated processes;
  • Monitoring key processes and evaluating their performance
  • A Bachelor or Master’s degree in Engineering (Industrial / Systems / IT / Network);
  • Minimum of three (3) years’ experience working in the IT or, preferably, Telecoms industry;
  • Minimum of two (2) years Process Management experience;
  • Excellent understanding of Project Management principles;
  • Proven experience of managing projects such as CRM, ERP and Billing;
  • Strong knowledge and experience in business processes and driving change.

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