New Vacancies At Software Group - Jobs in Ghana

New Vacancies At Software Group

Posted on :

4 Oct, 2016

Category :

IT Jobs in Ghana

Software Group is a global technology company focused on end-to-end solutions for the financial sector. We serve a worldwide client base from seven main offices located in Bulgaria, Kenya, Ghana, Philippines, Mexico, India and Australia.

Software Group is a global technology company focused on end-to-end solutions for the financial sector. We serve a worldwide client base from seven main offices located in Bulgaria, Kenya, Ghana, Philippines, Mexico, India and Australia. All offices employ an experienced team of professionals, with an outstanding track record of handling complex financial development projects. We pride ourselves on delivering products and services, which adhere to the principles of quality, transparency and affordability. We strive to develop innovative, flexible, scalable and stable solutions that exceed industry standards.

Job Description

Job Title:  IT Technical Support Engineer

Position is located in Ghana and reports to the Local L2 Support Team Lead

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Main responsibilities:

  • Maintain cloud environments for Internal and Client systems hosting;
  • Setup, configure and maintain monitoring for the deployed systems;
  • Maintain the company knowledge base related to deployment of new applications and resolutions for known issues;
  • Write internal administration guides for the applications and trains the L1 staff in case of new deployment processes are introduced;
  • Install and configure clients’ environments on request – onsite or offsite;
  • Perform advances investigation of issues including:
    • Source code investigation;
    • Network troubleshooting;
    • Root cause analysis;
    • Configuration changes;
    • Collecting of additional information for L3 escalation;
  • Administer company DB servers and client DB servers on request;
  • Help customers with certificates – creating requests, generation and implementation;
  • Occasional travel abroad, as needed.

Required Skills or Experience

  • University Degree
  • 2+ years relevant experience
  • Excellent communication skills
  • Excellent knowledge of OS installation and configuration – Windows, Linux
  • Ability to read and understand programming languages – JavaScript, Java, T-SQL
  • Ability to effectively communicate technical concepts
  • Ability to work efficiently and calmly to resolve technical issues
  • Ability to learn fast and to cope with fast changing environments
  • Desire to learn new things and perform technology researches

The following will be an advantage:

  • Atlassian JIRA Service Desk experience
  • Experience with Azure
  • Experience with monitoring tools
  • Some hands on experience with Shell or Perl scripting and SQL queries
  • General understanding of business functions and industry specifics
  • B1 or higher level in English
  • Ability to work in team
  • Results-oriented and effective
  • Knowledge of Temenos – T24 backend will be an advantage

How to Apply

Updated CV should be sent by mail to: [email protected] and [email protected]

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