Philips Ghana Recruiting Now

For 125 years, Philips has been a leader in building and shaping markets with our meaningful innovations. We have always been guided by our passion to improve people’s lives – true to our vision of making the world healthier and more sustainable through innovation.
In 2014 we announced the next phase of our Accelerate! transformation, moving from a holding company structured around multiple divisions to two stand-alone operating companies – in HealthTech and Lighting Solutions – with the ambition of capturing growth and creating value, both leveraging the trusted Philips brand.
Philips is active in more than 100 countries around the globe. Our Global headquarters are in the Netherlands.

Philips Africa comprises all 54 countries of Africa, from the Cape to Cairo, and from the Atlantic to the Indian Ocean. Philips Africa is headquartered in Johannesburg, South Africa and it has presence in seven other African countries, in the cities of Accra, Algiers, Casablanca, Cairo, Lagos, Nairobi and Tunis. Philips Africa is definitely one of the growth drivers for Philips.

With a growing presence in cardiology, oncology, and women’s health, Philips operates in the key areas of Imaging Systems, Patient Care & Clinical Informatics, Home Healthcare and Customer Services. Within these areas it offers unique business propositions that deliver value throughout the cycle of care – from disease prevention and screening to diagnosis, treatment, therapy monitoring and disease management. Irrespective of whether the care cycle takes the patient from doctor’s office to hospital or hospital to home, or simply from one medical department to another, Philips unique medical solutions are designed to optimize the quality and flow of patient information and clinical decision making. Want to know more? Take a look at some of Philips business highlights in healthcare.
A career at Philips won’t see you stuck in an office or laboratory. Our commitment to meeting the needs of patients and clinicians means you’ll be dealing with real people, understanding the way they work, the way they feel and what it takes to improve their daily lives. And because those needs and ways of working are different in different parts of the world, working for Philips will give you a unique perspective on the global healthcare industry – a unique opportunity to personalize your career in an era of personalized medicine.

Job title: Biomedical Field Services Engineer to be based in Accra/Ghana

Report to: Services Delivery Manager or Team Lead Field Services

Job Customer Service: Field Service
Primary Location: Ghana
Organization Market: Africa (50066557)
Schedule: Full-time
Travel: Yes, 25 % of the Time

Aim of the job:

Responsible for maintaining and installing professionally full range of Healthcare equipment (various modalities: X-rays, MRI, CT Scans, Patient Monitoring, Cardiovascular…) and maximizing customer satisfaction.

Key Areas of Responsibility:

• Install Philips Healthcare (PH) equipment according standards with respect to quality and installation time as set by PH
• Perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by PH
• Perform corrective maintenance, supported when necessary by tier-2 support helpdesk
• Demonstrate commitments to meet customer needs and requirements by ensuring all given quality standards
• Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned
• Be aware of customer needs and potential commercial leads (Philips Lifecycle Solutions – PLS) through customer visits and provide feedback and recommendations to the management, relevant people within the organization
• Support the District Customer Services & Operations Manager and the Customer Services Account Manager as appropriate with contract renewals etc.
• Use company property with care to ensure optimal results with minimal operational costs
• Keep abreast of new technologies likely to affect PH range of products
• Be a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with PH policy and targets
• Responsible for executing service events (maintenance & Installation) in compliance with applicable version of Business Unit (BU) / Business Line (BL) service manuals and relevant PH quality standard policies
• Responsible for completeness and accuracy of service records with particular attention to test & inspection results
• Responsible for adopting appropriate ESD control while servicing PH equipment
• Responsible for using appropriate electronic measurement equipment in calibration controlled cycle
• Responsible for reporting identified device safety issues according to applicable PH quality standard policy
• Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner
• Channel Partner selection & renewal (within appointment & approval framework)

Authorities:

• Order spare parts
• Execute service activities when product certified
• Initiate quote generation
• Initiate new and changes in Installed Base data
• Education & Experience:
• Degree level education or equivalent
• Minimum 3-5 years of experience in maintenance and troubleshooting of
• technical complex medical equipment
• Fluent in English, verbal and written in addition to local language

Our Offer:

At Philips, we are driven by our mission to improve the lives of 3 billion people per year by 2025, and every day we move closer to achieving our goal by creating cutting-edge solutions that lead to confident diagnosis, improved care, and increased quality of life for patients.
Thanks to our employees who share our passion for improving lives, we are at the forefront of the Healthcare industry. We enable our employees to create a legacy in life through their work and support their development through people-centric learning, total rewards and personalized development planning programmes.

Employment Equity:

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Only apply for this role if you are a Ghanaian Citizen and have the legal right to work in Ghana.