Senior Information Technology Assistant: World Food Programme

The office of the UN World Food Programme, Accra invites applications from suitable candidates to fill the vacancy above.

Vacancy Announcement: No. WFP/GHA/HR/SITA/007/2013
Duration: 1 year fixed Term (Renewable)
Post Grade: GS 7

Under the direct supervision of the Head of Finance and under the overall supervision of the Country Director, the Senior Information Assistant will be responsible for the following duties:

Major Duties and Responsibilities:

•   Guide, train and supervise staff maintaining inventory of material and/or database of information, such as, compute related equipment, communications equipment, website content, training material, etc;
•   Guide, train and supervise staff maintaining logs or archives of information, such as computer related logs, trouble tickets, directories, website publications, registeries, data warehouses, reports, etc;
•   Deploy and/or disseminate standard material, such as, computer hardware and/or software, applications, programs, directories, telephony web content, publications, database content, training material,etc;
•   Maintain systems and equipment by carrying out specialized tasks and supervising staff carrying out routine tasks, such as backing up data, monitoring network and systems, servers and peripherals, running systems diagnostics, patch management and system optimization, removing viruses and bad data, etc;
•   Monitor systems, databases and applications;
•   Resolve a variety of problems and/or assist in resolution of problems by identifying and forwarding issues the appropriate person;
•   Maintain web pages, electronic documents, statistical databases; maintain information and knowledge Management (IKM) applications and procedures and provide support to IKM users;
•   Train and support users of technology and systems, such as audio/videoconferences, meetings, databases, registeries, networks, etc;
•   Evaluate, develop, recommend procedures, Participates in disussions one new/revised procedures and practices; interprets and assesses the impact of changes and makes recommendations on follow up actions;
•   Perform other related duties as required

Qualification Required & Experience

Knowledge, Skills and Experience:

•   A degree, Diploma, or Professional Certificates in IT, supplemented by technical training in electronic or telecommunications, computer-technology or other related field.
•   At least six years of progressively responsible job related experience in information technology or telecommunications or information management, such as, WAN/LAN networking, operating systems, telephone services, radio unit, web design, registery or similar and at least one year at the G6 level or equivalent. Some experience in client support, such as, a Help Desk or User Support Unit, web design team, telephone maintenance service, e-marketing group, hotline, or similar.

Language: Fluency in both written and oral English

Location: Accra

How To Apply For The Job

Applicants should submit their applications with 3 references including Curriculum Vitae in sealed envelopes marked “Senior Information Technology Assistant, G7 Accra” and sent to the address below or hand-delivered to WFP Office, located after the Fire Service traffic light towards Flair Catering or Kumodzi Hospital:

The Human Resource Unit
UN World Food Programme
No. 7, 7th Rangoon Close, Cantonments
P. O. Box 1423
Accra, Ghana

Closing Date: 03 June, 2013

ONLY SHORT-LISTED CANDIDATES MEETING THE CRITERIA WILL BE CONTACTED. QUALIFIED FEMALE CANDIDATES ARE ENCOURAGED TO APPLY