Software Group: Global Technical IT Support Engineer - Jobs in Ghana

Software Group: Global Technical IT Support Engineer

Posted on :

29 Nov, 2016

Category :

IT Jobs in Ghana

Software Group is a global technology company focused on end-to-end solutions for the financial sector. We serve a worldwide client base from seven main offices located in Bulgaria, Kenya, Ghana, Philippines, Mexico, India and Australia.

Software Group is a global technology company focused on end-to-end solutions for the financial sector. We serve a worldwide client base from seven main offices located in Bulgaria, Kenya, Ghana, Philippines, Mexico, India and Australia. All offices employ an experienced team of professionals, with an outstanding track record of handling complex financial development projects. We pride ourselves on delivering products and services, which adhere to the principles of quality, transparency and affordability. We strive to develop innovative, flexible, scalable and stable solutions that exceed industry standards.

Job Description

Job Title: Global Technical IT Support Engineer

Position is located in Ghana and reports to the Local Support Team Lead

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Main responsibilities:

  • Communicate with customers via ticketing system, chat sessions or email;
  • Ensure customer satisfaction;
  • Provide efficient and accurate technical assistance;
  • Work closely with Level 2 system administrators and Development Implementation Team;
  • Perform standard deployments and updates;
  • In collaboration with PMs, coordinates and/or provide the customer user induction training;
  • Perform technical configuration in the client environment (files configurations: setup of ports, connections, as well as the execution of predefined & verified scripts);
  • Coordinate with customer IT personnel and our Level 2 system & network administrators the proper environment and networking setup;
  • Write and maintain User & Administration Guides;
  • Assist in updating the knowledge base articles and propose ideas for new technical articles;
  • Occasional travel abroad, as needed;

Required Skills or Experience

  • University Degree
  • 2+ years relevant experience
  • Excellent communication skills & strong customer focus
  • Ability to effectively communicate technical concepts
  • Ability to work efficiently and calmly to resolve technical issues
  • Ability to learn fast and to cope with fast changing environments
  • Desire to learn new things and perform technology research & troubleshooting

The following will be an advantage:

  • Experience and knowledge in SQL or other database querying language
  • Atlassian JIRA Service Desk experience
  • General understanding of business functions and banking/MFI industry specifics
  • B2 or higher level in English
  • Ability to work in team
  • Results-oriented and effective

How to Apply

To apply for this job, send your CVs to To apply for this job, send your CVs to: [email protected] and [email protected]

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