Stanbic Bank Ghana: IT Service Delivery Manager - Jobs in Ghana

Stanbic Bank Ghana: IT Service Delivery Manager

Posted on :

13 Sep, 2013

Category :

Banking Jobs in Ghana

Key Responsibilities

  • Ensure adherence to defined IT policies
  • Conduct and coordinate yearly reviews of Business to IT Service Legal Agreements
  • Develop and manage an effective problem management process
  • Develop adequate MIS reporting from service desk database
  • Ensure that all the Bank’s IT services are available at least 99.6% of the time
  • Conduct quarterly customer service feedback survey
  • Drive the automation of IT service monitoring and reporting


Qualification, Experience and Skills

  • First degree in Engineering, Computer Science, Mathematics or Statistics. Professional qualification in IT will be an added advantage
  • 5 years post qualification experience in a similar role
  • Proficient in the use of data and voice related equipment and Software
  • Customer focus and service oriented
  • An ITIL certification will be an advantage



How to Apply

Interested persons may e-mail their application letter and current CV to [email protected]

Closing Date: 20th Sept. 2013

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