Stanbic Bank: Payment Manager of Self Service Channels

The Role

•   To drive the POS / Merchant acquiring business for the Bank by developing and monetizing a profitable merchant acceptance network for Business and Corporate banking segments, Governmental agencies and other retail customers that require payments services

Key Responsibilities

•   Deliver consistency acceptable customer experience throughout that acquiring value chain
•   Build and maintain effective operational structures supportive of the POS acquiring business
•   Build and maintain key stakeholders relationship, ensuring buy-in of and alignment with acquiring business objectives
•   Ensure the necessary service level agreements are well defined and agreed to and that the service levels are monitored for exceptions and where found, corrective measures are promptly employed
•   Deliver the card acquiring sales budgets in line with business growth plans
•   Identify risks/opportunities and where appropriate mitigate / exploit for the benefit of the organization
•   Continually review the customer experience / processes and systems with a view to ensuring the best possible customer experience

Qualification Required & Experience

•   First degree in relevant field
•   3 – 5 years financial services/general banking experience with at least 3 years experience required in the Merchant Acquiring and Self Service Channels environment
•   Experience required in channel services delivery, budgeting, report preparation design
•   Some experience also required in process mapping and general operational analytics
•   Experience in/with technical troubleshooting to identify faults and rectify on POS

Location: Accra

How To Apply For The Job

Interested persons may e-mail their covering letter with current Curriculum Vitae (CV) with the job title as the subject to:

[email protected]

Closing Date: 12th August, 2013