Tigo Ghana Recruits Outbound Call Centre Executives

Role Purpose

•   Contacting Tigo Customers in line with specified call centre outbound campaigns and inbound operations.
•   Obtaining and recording data accurately on all required customer contacts.
•   Meeting specified sales and performance quotas as determined for all campaigns and day to day operations

Key Responsibilities

•   Make telephone calls to prospects
•   Keep accurate and detailed records of calls made and results achieved
•   Achieve the revenue target from selling products & services.
•   Track, understand and manage personal performance on a daily basis
•   Attend all briefings
•   Demonstrate a thorough understanding of Tigo  products and services and the objectives of specific campaigns
•   Maintain confidentiality
•   Act as a  Tigo Ambassador and represent its interests at all times
•   Use Tigo script guidelines appropriately and follow detailed briefs to conduct campaign calls
•   Provide feedback and input for the scripting process
•   Record details of opportunities and prospects as required

Qualification Required & Experience

•   Bachelor Degree
•   Experience in sales and customer service

Skills

•   Outbound calling or customer service experience
•   Excellent verbal communication skills and strong telephone manner in English and Twi
•   Ability to write accurate follow up notes for business reporting purposes
•   Proven track record in a sales environment
•   Attention to detail
•   Computer literate and experience in mobile phone based products
•   Knowledge of the telecom industry an advantage
•   Mature and stable attitude with a capability to discuss business issues
•   Confident, self motivated and results  driven
•   High personal standard and goal oriented
•   Friendly personality and team player
•   Customer Oriented
•   Strong analytical skills and problem solving skills

Location: Accra

How To Apply For The Job

Interested and qualified candidates should

Click Here To Apply Online

Closing Date: 31 January, 2014

When you join Tigo, you join a team where your skills, ideas and technical know-how can do more than contribute to the bottom-line. You’ll be exposed to enormous experience, great network and a workforce full of talents with youthful exuberance.

At Tigo we are all salesmen and we are responsible for our own development. We consider each vacancy as a development opportunity for Tigo Employees and we develop both the business and people together.