Posted on :
16 Sep, 2016
16 Sep, 2016
GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Job Title: Services Leader – Developing Markets
Relocation Assistance: Yes
The Services Leader – Developing Markets will be responsible for the development, growth and execution of new Locomotive and Services contracts in the Africa region (Angola, Namibia, Nigeria, Kenya, Tunisia, Guinea, Ghan and other African countries). Additionally you will demonstrate accountability for functional, business, and broad company objectives.
Developing markets where GET has sold new locomotives (Namibia, Angola, Kenya, Guinea, others) and has Services execution (Warranty, FMI, Technical support, LTPA) responsibilities.
Develop Services structure/strategy for African markets where GET has sold new Locomotives.
Hire and develop staff (TA/LTA/Material Managers) to support new markets growth.
Drive Customer engagement in new Markets to execute Services offerings (Tech Support, Warranty Support, Service Agreement, Loco Upgrades, etc).
Lead new Market Services team until market warrants in country Sr. Services Leader.
Work with GET Commercial/Services leadership team to grow Services business. Develop customer relationships, support negotiations, contribute overall development of Service/Locomotive offerings.
Responsible for building strong long-term relationships with customers in region.
Work closely with region Services & Commercial Executives to achieve services orders and sales plan for region.
Provide the operational leadership needed to drive contract execution and profitable service growth
Provide accurate and timely information to assigned personnel regarding salary planning, performance appraisals, career coaching and disciplinary action as required.
Engage service engineering to accomplish effective support of customer service objectives
Implement operation safety policy instructions, conduct field work in compliance with local HSE/EHS and applicable regulations and encourage good employee safety practices.
Bachelor’s degree from an accredited university or college
At least 5 additional years of experience in Field Services or Commercial role
At least 3 years of experience in a management role
Ability to travel regionally and internationally
Strong oral and written communication skills
Must have valid authorization to work full-time without any restriction in the role’s location
Bachelor’s degree in Engineering, Physical science or Business discipline is preferred
Strong business acumen, commercial savvy and customer service mindset
Ability to manage effectively in a dynamic and fast-paced environment
Ability to energize teams through inclusiveness and connection with people
Working knowledge of contract terms and conditions
Ability to build trust by respecting the ideas and contributions of everyone
Strong interpersonal and leadership skills