Verifone Mobile Money Recruiting Now

VeriFone Mobile Money is a joint venture between VeriFone Inc. and Mobilis Networks Limited to provide complete mobile money solutions designed to meet the needs of mobile operators, banks and financial service providers for money transfer and payment services in emerging markets.

The Mobile Money market has lacked a convenient and robust solution for mobile money payment acceptance. VeriFone Mobile Money now delivers much-needed retail enablement services through secure contactless payment devices and a Mobile Money Payments Switch for quick and easy mobile money acceptance at the point-of-sale, bridging the gap between mobile wallets and the point of sale..

With VeriFone Mobile Money’s secure end-to-end platform, providers can confidently offer their subscribers fraudless and scalable mobile money and financial services without time-consuming network integration.

Job description

Job Title: Senior Support Engineer

The Position:

Reporting to the Global Services Manager, as Support Engineer you will be responsible for the day-to-day management of support activities and customers across West Africa. The role will cover both Anglophone and Francophone countries.

Responsibilities include but are not limited to:

• VeriFone Mobile Money and Youtap! customer support
• Managing backup of the oracle databases
• Monitor customer database backups and resolve issues as they arise
• Monitor customer’s production systems and identify performance bottle necks before they escalate
• Respond and resolve customer queries in a timely fashion
• Following up open issues and liaisons with the end customer to seek a resolution
• Installing patches
• Performing database queries
• Building hardware, operating system and Eclipse application software as required
• Assisting with new customer implementations as applicable and directed
• Monthly customer and management reports

Our Requirements:

You should have at least 5 years experience in a similar role, preferably from within the telecoms or information technology sector. In addition, you’ll have the following skills and experience:

• 5+ years of customer support
• 3+ years of hardware support
• 3+ years of software support
• Experience with Oracle, Redhat and Java
• Working knowledge of Unix
• Working knowledge of SQL
• Ability to think conceptually
• Excellent verbal and written communication skills
• Flexibility to work weekends or after hours from time to time.

PLEASE NOTE: This role involves supporting Francophone countries so the successful candidate must be fluent in French. Candidates not fluent in French will not be considered for this role.

If you’re interested in a career with an exciting, fast growing international organisation then apply now!

Please note: This position is based in Accra but will require frequent throughout West Africa so a valid passport and willingness/availability to travel are required.