Posted on :
31 May, 2016
Water Health Ghana Recruitment 2016
Water Health Ghana (WHG) is a wholly owned subsidiary of Water Health International, a Company that aims at providing scale-able, safe drinking water solutions to under served areas through advanced technology and innovative business models. Headquartered in Irvine, USA, Water Health International (holding Company of WHG) runs operations worldwide including Ghana, Liberia, Nigeria Bangladesh and India. WHG came into the existence in 2008 with a vision to provide safe, scalable and affordable drinking water to the under served communities across Ghana. WHI runs similar operations in India, Nigeria, Liberia and Bangladesh.
Job Description
| Position Title | : | Relationship Executive (Relationship executive, Sales and Distribution Dept Accra, Kumasi and Takoradi | |||
| Level | : | L10/L9 | |||
| Reports to | : | Cluster Head – Customer Acquisition and Retention Team (CART) | |||
| Function | : | CART | |||
| Location | : | Respective location as alloted | |||
| Basic Data | Function description | ||||
| A Relationship Executive is responsible for a particular territory as assigned | |||||
| Contacts of the function | |||||
| External to WHG | Internal to WHG | ||||
| Franchisees,local community, Consumers and Sales Promotion Agency | CART | ||||
| Roles and Responsibility | Areas of Responsibility | Responsibility (See Legend) | |||
| # | Tasks | ||||
| 1 | Ensuring WHC [ WaterHealth Center] opens and closes at an appropriate time. | Shared | |||
| 2 | Ensuring that Business Associate purifies the water as per the laid out standard process. | Shared | |||
| 3 | Ensuring cleanliness and hygiene at the WHC. | Shared | |||
| 4 | Resolving minor technical issues and ensuring plant downtime is minimal. | Shared | |||
| 5 | Raising timely trouble tickets in case of any technical issues and operational issues that require intervention of other WHG personnel. | Full | |||
| 6 | Managing the Business Associate life cycle i.e. recruitment, training, engagement, performance management and ext. | Full | |||
| 7 | Maintaining good relations with the Community and also resolving major issues with the local bodies. | Full | |||
| 8 | Recruit and constantly engage a water board to monitor the affairs at the WHCs in the Grid | Full | |||
| 9 | Retaining and improving the customer base of the WHC including maintaining of the customer records. | Shared | |||
| 10 | Ensuring customer registrations are done through the defined process. | Shared | |||
| 11 | conducting marketing campaigns and other activities to increase awareness and in turn customer adoption of dr. water. | Full | |||
| 12 | Acquiring the required number of Retail Points in the WHC catchment area. | Full | |||
| 13 | Aggressively recruit, train and manage hard core sales canvassers to sell to required targeted house holds through door knocks | Full | |||
| 14 | Conducting marketing campaigns and other activities to increase awareness and in turn customer adoption of dr. water. | Shared | |||
| 15 | Reporting daily volume to Cluster/Sub – Cluster Head. | Shared | |||
| 16 | Maintaining can sales, inventory and records of the WHCs | Shared | |||
| 17 | Maintain accurate and proper records of the money/funds spent on various items (if any) at all points of time. | Full | |||
| 18 | Purchase of materials and accessories, its accounting and reconciliation, engaging the services of other labour/skilled personnel for undertaking the assigned tasks, from time to time. | Full | |||
| Supervisory Role | Number of Staff Controlled | 4 to 6 | |||
| Next Level | The incumbent could grow upto the role of Sub- Cluster Head CART | ||||
| Legends | |||||
| Responsibility | Full | Complete ownership of the task | |||
| Shared | 25 – 75% ownership | ||||
| Minor | < 25% ownership | ||||
| Level | Expert | ||||
| Advanced | |||||
| Basic | |||||
| Trend | > | Will increase in future | |||
| = | Will remain the same | ||||
| < | Will decrease in future | ||||
Required Skills or Experience
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| Qualification and Experience | Education: Graduate or Preferably MBA | ||||
| Functional Experience: Experience in Sales & Distribution would be an added advantage. | |||||
| Super Speciality : NA | |||||
| Other : Expert in local language | |||||
| Years of Experience: The incumbent should have a minimum 0 to 2 years of work experience in sales and distribution of FMCG /Telecom with emphasis on rural sales and distribution; 2-3 years’ experience of water industry are preferred | |||||
| Knowledge, Skills and Attitude | Knowledge | Level (See Legend) | Future trend (See Legend) | ||
| 1 | Functional Knowledge | Advanced | > | ||
| 2 | Channel and Distribution Management | Advanced | > | ||
| 3 | Account Management | Advanced | > | ||
| Skills | |||||
| 1 | Negotiation Skills | Expert | = | ||
| 2 | Selling Skills | Expert | = | ||
| 3 | Customer Centricity | Advanced | > | ||
| 4 | Multitasking | Advanced | > | ||
| Attitude | |||||
| 1 | Commitment | Expert | = | ||
| 2 | Ethics | Expert | = | ||
| 3 | Resilience | Expert | = | ||
How to Apply
All interested qualified persons should submit their application letter and CV to:[email protected]
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