www.airtel.com: Networks Operations Support Engineer

Airtel was launched in Ghana in November 2010 as one of the 16 operating countries of Airtel International. As Ghana’s most affordable telecom operator, Airtel Ghana is driven by the vision of providing affordable and innovative mobile services to all, evidenced by the genuinely low tariff and inventive offered to customers.

Airtel has African operations in: Burkina Faso, Chad, Democratic Republic of Congo, Republic of Congo, Gabon, Ghana, Kenya, Malawi, Madagascar, Niger, Nigeria, Seychelles, Sierra Leone, Tanzania, Uganda and Zambia. Airtel takes the lead with innovative services including the Airtel One network which is currently available in 16 countries in Africa and the award-winning Airtel Money (e-Commerce) service.

Job Description

Job Purpose:
Control, manage and support day to day Network Operations to ensure that the Glass Ball of Customer Experience does not fall, delivering Operational excellence and +1 Network Experience.

Day to day management of all Network Operations & Maintenance of Strategic Partners (SPs) to deliver optimal availability and perpetual quality service delivery to customers
Spares management to ensure availability of both critical and non critical spares
Support the Operational Interface to both internal and external stakeholders especially Commercial, Customer Service Delivery and IT teams
Prepare and manage the annual operating plans OPEX (AOPs) for all the active and passive network systems in Airtel Ghana and ensure key focus on recurring operating expenditure
Drive the end to end process documentation, implementation and compliance to processes, procedures and policies to ensure seamless operations across all SPs
Ensure that all activities of Operations and Maintenance adhere to corresponding regulatory requirements in daily operations
Ensure all processes are in place for effective management of Partners
identify processes that will continually improve efficiency of delivery of Key Performance Indicators

Required Skills or Experience

Bachelor of Electrical / Electronic Engineering or Telecoms Engineering
Masters Degree in Engineering will be an added advantage
Sound knowledge of Mobile Network O&M
5 years of varied experience in operations and maintenance in the Telecom industry
With at least 2 years of senior experience in an area of network operations
Ability to innovative and deliver value to business
Excellent verbal and written communication skills
Analytical, Strategic negotiation skills and Presentation skills

How To Apply

Qualified candidates should email their resume or CV, quoting the respective references in the subject of the email to: [email protected]

Offer valid till: 20 Jul, 2011