Zain Ghana: Business Analyst

To support the Customer Service department in overall management of the department by preparing reports and plans while ensuring follow up of agreed targets in an effort to enhance smooth co-ordination of operations across the group. To ensure that the Customer Service Director is provided with appropriate reports, analysis, knowledge, and meaningful information on a timely basis to make informed business decisions. In addition, facilitate the validation and updating of CSD business information, through requests from internal and external stakeholders

Coordinate and hold custody of all budgets, target and report on performance indicators as set by the department and group across all segments
Preparation of Business cases for new projects designated for discussion and approval
Critical resource in the preparation of STRAP and AOP
Develop, modify and document relevant processes and procedures if required
Must have a strong financial mind to help the Customer Service Director make relevant financial decisions and achieve EBITDA targets
To carry assigned feasibility analysis on special projects as assigned
Monitor the CS Staff/Partner performance; administer Partner Payments with finance team
Ensure effective interface between the Customer Service department and other departments
Ensure that all reports are accurately produced in the specified time
Is expected to familiarize himself or herself with how other departments impact on the business and help point out the effect based on historical trends
Work on special projects as requested

Required Skills or Experience

3+ years with University Degree in Business/Equivalent qualification in statistics with a strong and proven track record to perform the function
Proven ability to analyze complex Business Issues and identify, design and implement effective practical recommendations
Excellent knowledge in customer experience discipline/profession
Able to work under high stress with short term targets and objectives
Able to handle, prioritize, multiple projects simultaneously
Strong IT knowledge
Able to operate in a performance driven organization

How To Apply

Please apply with your updated CV and Cover letter directly to the e-mail address: [email protected]

Offer valid till 18th November 2010