Zain Ghana Jobs: Platinum Relationship Executive - Jobs in Ghana

Zain Ghana Jobs: Platinum Relationship Executive

Posted on :

16 Nov, 2010

Category :

Telecoms Jobs in ghana

Bharti Airtel, Asia’s leading telecommunications service provider, has acquired Zain Africa’s mobile operations in 15 countries. As such, the Zain identity and brand in these 15 operations will continue to be used for an interim period. Zain Ghana recruits Platinum Relationship Executive

Job Description

To monitor and ensure adherence to set standards across defined customer touch points for continual improvement
Assist in the development and amendment of policies and procedures that ensure and promote customer intimacy for platinum customers
Assist in the management of the relationship between Zain and its platinum customers by
Maintaining regular contact with customers to ensure satisfaction
Maintaining a regular schedule of contact via phone/on-site visits
Alerting platinum customers to new and improved products/services
Developing relationships with platinum customers
Assist in the administering of surveys, collecting data and feedback from platinum customers at an intimate level on concerns/issues
Assist in the development of customer retention programs for platinum customers
Ensure that complaints or trouble reports from platinum customers are fast tracked and resolved in a timely fashion
Assist in ensuring that accurate bills are sent to platinum customers on time
Provide support to the sales team for up selling of products to platinum customers
Prepare periodic and regualr reports on platinum customers for decision making

Required Skills or Experience


The ideal candidate must have the following:
Minimum of a good first degree in any social sciences course, preference will, however, be given to candidates with demonstrated exposure in the indicated area
2-3 years experience in a customer service environment
Able to operate in a performance driven organization
Excellent command of the English language

How To Apply

Please apply with your updated CV and Cover letter directly to the e-mail address: [email protected]

Offer valid till: 19 Nov, 2010

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