Posted on :
17 Dec, 2022
17 Dec, 2022
Are you a customer-oriented person who is passionate about client experience and have high energy, striving to achieve the best in what you do? We present you an opportunity to join our team in Takoradi as customer experience agent. In this role you will be challenged to own and manage the full customer experience.This includes proactively monitoring and managing the customer experience of small/mid-sized customers(Essential Services Customers). Take responsibility for the end-to-end customer experience in compliance with all company procedures.
Job Title: Branch Customer Experience Agent
WHAT WE OFFER:
You will gain industry knowledge, have the opportunity to focus on creating valuable relations and work with highly-professional teams in an environment where you will be valued, recognized and well-rewarded. This will equip you with the competencies required for customer-facing roles, deepen your potential and broaden your career development as well as contribute to your team’s and organization’s success.
• Delivers a positive customer experience for assigned customers and ensures smooth execution of the end-to-end shipment lifecycle by working closely with the customer and internal teams.
• Source new leads and follows up on opportunities for new customers, lost or inactive accounts as well as regular accounts. This includes conducting campaigns and sales promotions across customer opportunities.
• Ensures all products and services are sold to the customer to maximize profitability
• Builds strong relationships with all stakeholders including offshore GSC teams
• Is fully responsible for customer satisfaction and has experience with customer interaction
• Has a full understanding of customers’ business drivers, needs and requirements
• Support sales pipeline, segmentation and accurate forecasting
• Handles incoming customer services queries, issues and exception management.
WHO WE ARE LOOKING FOR:
SKILL AND KNOWLEDGE: