Advans Ghana Savings and Loans is a rapidly growing International Institution with 19 Branches in Ghana.
Job Description
Job Title: Client Relation Officers
- Location: MANKESSIM and its environs
- Department: Operations Department
- Level: O1
- Direct Manage: (Deputy) Branch Manager/ Team Leader /Branch Manager
Job Purpose:
- The Client Relationship Officer is responsible for prospecting for clients, appraising loan clients, monitoring and developing his/her loan and deposit portfolio
- He/she will also be responsible for developing the savings and deposits portfolio for the target groups
Main Duties And Responsibilities
Commercial Activities
- Organize prospecting and communication actions in the zone of intervention (Organize prospecting and communication actions in the zone of intervention (markets and commercial areas) by collaborating with the his/her colleagues and other staff of the institution.
- Introduce Advans Ghana products and services to target population
- Follow-up the prospects by regular contact with the identified potential clients
- Propose new products and services to his/her current clients
- Identify clients’ needs and propose new products/services to the management
- Encourage clients to open deposit accounts and meet targets
- Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service
Loan Activities
- Assist the clients for loan application.
- Conduct loan appraisal and to collect detailed information (personal, business, guaranties) on the field.
- Present the loan request at the loan committee.
- Monitor the loan portfolio and to ensure timely repayment.
- Organize recovery actions in case of late repayment.
- Maintain a regular contact with clients by organizing visits on the field.
- Become a respected and active stakeholder in the intervention zone by spending most of the time on the field and creating a trusty relationship with small businessmen/women.
Administrative Activities
- Keep complete and detailed documentation on each client
Organization and Control
- Prepare a weekly planning with expected tasks and visits to be done.
- Share information and best practices with staff.
- Report all the issues related to the job to immediate supervisor.
- Analyse the client portfolio by using operational reports.
Performance Criteria
The Client Relationship Assistant shall demonstrate:
- Ability to meet objectives (quantitative and qualitative) determined by operations department and branch manager.
- Ability to represent Advans Ghana in the branch by demonstrating professionalism and dynamism.
- Ability to respect policies and procedures.
- Ability to manage the information by using the MIS and keeping records in client files
- Good communication skills.
- Good drive for initiatives.
- Ability to deliver clear, transparent and accurate information to clients.
- Ability to manage the information by using the MIS and keeping records in the client files.
- Ability to become a key stakeholder in the intervention zone.
- Ability to adapt the communication depending on the type of clientele by speaking local languages and adapting the level of language
- Ability to manage the information by using the MIS and keeping records in the client files.
- Ability to become a key stakeholder in the intervention zone.
- Ability to adapt the communication depending on the type of clientele by speaking local languages and adapting the level of language
Generic Activities: Prospection, client/guarantor visits, loan disbursement, recovery
Challenges: Deal with difficult clients
Required Skills or Experience
- Minimum required education level: At least an HND, Bachelor’s Degree and other professional qualifications.
- Specific training required : CRO’s induction Training
Required experience (work field and number of years)
- A minimum of one (1) year working experience (National Service inclusive). Good mathematical ability, market appraisal skills and knowledge in accounting. Practical knowledge of micro/small businesses and market environment is an advantage
Interpersonal Relation:
- Internal relations: Branch staff / Head Office departments
- External relations: Clients
Career Path:
- Horizontal mobility: Recovery officer, Customer Service Officer, Back Office Officer, Risk Officer etc
- Vertical mobility: Client Relationship Officer (Senior), Team Leader/Deputy Branch Manager, Branch Manager, Operations Department and other supervisory departments in Head Office
How to Apply
Applications should be sent to [email protected].