Airtel Ghana Careers: Usage and Retention Manager

Airtel was launched in Ghana in November 2010 as one of the 16 operating countries of Airtel International. As Ghana’s most affordable telecom operator, Airtel Ghana is driven by the vision of providing affordable and innovative mobile services to all, evidenced by the genuinely low tariff and inventive offered to customers.

Airtel has African operations in: Burkina Faso, Chad, Democratic Republic of Congo, Republic of Congo, Gabon, Ghana, Kenya, Malawi, Madagascar, Niger, Nigeria, Seychelles, Sierra Leone, Tanzania, Uganda and Zambia. Airtel takes the lead with innovative services including the Airtel One network which is currently available in 16 countries in Africa and the award-winning Airtel Money (e-Commerce) service

Job Description

Job Purpose:
To plan and achieve the targeted revenue from the Prepaid & Postpaid product categories while ensuring implementation of customized programs to create stickiness of the existing base, resulting in reduced customer churn & higher usage.

Achieve the desired revenue from the base by designing and developing customized programs
Designing, managing, analyzing programs and promoting offers to create stickiness of the base to the network and hence building loyalty
Decrease the contribution of inactive users in the network
Ensure an error free process for various tariffs/promotional programs
Ensure an increase in the contribution of long distance traffic in the calling pattern

Required Skills or Experience

First Degree in Marketing
Post graduate in Marketing
Masters in Business Administration would be preferred additional qualification
12 years of experience in Marketing
3 years of relevant telecom or FMCG experience
8 – 10 years in handling product category
Ability to innovate and deliver value to business at multiple levels
Ability to manage large scale and very wide geographical scopes across Africa
Ability to manage outsourcing partners to deliver business solutions

How To Apply

Qualified candidates should email their resume or CV, quoting the respective references in the subject of the email to: [email protected]

Offer valid till: 20 Jul, 2011