AirtelTigo Recruitment 2023

Job Description

Job Title: Retail Shop Executive

Summary

• The successful candidate will join our team as a retail executive in the Customer Experience department.
• (S)He will report to the Retail shop manager and will interface with customers, ensuring that their service needs are identified and resolved to enhance customer experience.

Core Responsibilities

• Working closely with Shop Manager to ensure uniformity of AirtelTigo Retail CEX guidelines.

People

• Participate in all training and personal development exercises.
• Engage in all team briefing and coaching programs to enhance service delivery in the shop.

Process

• Participate in all training and personal development exercises.
• Engage in all team briefing and coaching programs to enhance service delivery in the shop.

Customers

• Ensuring that all customer queries/complaints are resolved as per SLAs.
• Ensure good ratings on T-NPS and CES.

Qualification Required & Experience

• Bachelor’s degree from a recognized institution.
• 2-3 years of experience in retail operations.

Core Competencies

• Excellent knowledge of retail operations
• Excellent analytical and problem-solving skills.
• Excellent planning skills
• Excellent interpersonal skills
• Excellent and effective communication skills, both orally and in writing.
• Culture Sensitivity

Location: Kasoa

How To Apply

Interested and qualified applicants should send their Applications & Curriculum Vitae to: [email protected]

Kindly indicate the role you are applying for in the email subject.

Ready to be part of our dynamic and innovative team? At AirtelTigo, we enhance the value of our employees by providing long-term growth and opportunities in an ever-evolving work environment. Our values are at the core of what we do and represent who we are, Simplicity, Transparency, and Relevance. Initiate your journey to be part of our world-class team and experience a rewarding career.