Arik Air Recruiting For Passenger Service Agent 2019

Provides front-line customer information and service to a high volume of passengers at the check-in area, ability to focus on the needs of passengers and act to ensure these are met. The flair to combine professionalism and humor thus creating a memorable experience for each passenger is a skill that is essential.

Job Description

Job Title: Passenger Service Agent
 
PRINCIPAL ACCOUNTABILITIES

• Direct/assist all departing passengers to Arik Air Ticket Sales / Check-in counters and/or boarding gates.
• Assist all passengers with flight information (e.g. ticket sales counters and check-in closing times, boarding time, reasons for delay etc)
• Keep check-in area clear by directing passengers to their destinations.
• Coordinate with Ramp Agents, aircraft arrival/departure times or any other passenger useful information.
• In case of flight delays, always keep passengers informed (reason for delay and next expected departure time) by terminal announcements. This will be done by FAAN.
• Customer service and care – strong interpersonal skills to deal with general enquiries from the travelling public.
• Perform office duties:
  • Starting duty, consult Passenger Services Agent log book for any information/directive from previous shift.
  • End duty, report log book any useful information for next shift, safe keep Company equipment (radios, mobile phones and files)
• Perform other duties that may be assigned from time to time by your Managers.
• In the event of a flight disruption, arrival or departure, the Passenger Services Agent is expected to stay on until the operational activities of that day have been completed.

PERSON SPECIFICATION

• Ability to work under pressure
• Strong communications skills
• Persuasive
• Interpersonal skills to deal with general enquire from travelling public.
• Organizational and prioritization
• Proactive
• Team player
• Assertive
• Customer focused

QUALIFICATION/ EXPERIENCE

• Degree in any field.
• Any public relations experience.

WORKING RELATIONSHIPS
This role relates with all Baggage Handlers, Duty Managers, Turnaround Coordinators, Station managers

How to Apply

CV to be sent to- [email protected]