Asanduff Group of Companies New Recruitment 2018

Posted on :

17 Aug, 2018

Category :

Customer care Jobs in Ghana

We are looking for a customer-oriented service representative.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Job Description

Job Title: Customer Service Executive

Responsibilities

·         Manage large amounts of incoming calls

·         Generate sales leads

·         Identify and assess customers’ needs to achieve satisfaction

·         Build sustainable relationships and trust with customer accounts through open and interactive communication

·         Provide accurate, valid and complete information by using the right methods/tools

·         Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, Keep records of customer interactions, process customer accounts and file documents

·         Follow communication procedures, guidelines and policies

·         Take the extra mile to engage customers

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Requirements

·         Proven customer support experience or experience as a client service representative

·         Track record of over-achieving quota

·         Strong phone contact handling skills and active listening

·         Customer orientation and ability to adapt/respond to different types of characters

·         Excellent communication and presentation skills

·         Ability to multi-task, prioritize, and manage time effectively

·         High school, HND or degree

How to Apply

Submit your CV to [email protected]

Closing Date : 30 – 08 – 2018

NB : Kindly use the position you are applying for as the subject of your email.

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