Assistant Partner Advisor Vacancy: Esoko Ghana

The Assistant Partner Adviser is responsible for assisting the Partner Advisers, or Program Managers, in provision of on-going support to Esoko’s international partners and franchisees. These partners could include NGOs, national government agencies and private sector clients who have purchased a license to access Esoko’s web and mobile-based application and plan to launch market information systems in their countries. This position is a client support role to help our partners and clients as they deploy Esoko’s market information services worldwide.

Job Responsibilities:

• Conduct business-to-business support for market information services worldwide;
• Provide consistent hand-holding and basic technical, usability & customer service support to account holders using Esoko’s services, including online assistance & online training;
• Deal with bugs & specific client requests about the platform;
• Monitor existing clients’ usage of the Esoko platform and collect statistics for reporting purposes;
• Act as a liaison with the technical and quality assurance teams to help solve customers’ technical issues or requested improvement to the software;
• Train Esoko clients and partners to use on platform usage & MIS methodology;
• Assist with creation and revision of training materials, methodologies, implementation plans, and other materials.
• Participate in client and partner meetings;
• Create invoices for clients and partners;
• Other administrative & logistical tasks as needed.

A Successful Candidate will:

• Excellent customer service and communication skills
• Excellent writing skills
• Enjoy being part of a dynamic business team in a start-up environment
• Ability and patience to conduct in-depth data analysis and reporting
• Ability to multi-task
• Good attention to detail and organization skills
• Entrepreneurial spirit

Essential Job Requirements & Qualifications:

• A bachelor’s degree in agriculture, business, social sciences or other related field, or equivalent in experience and education.
• Proficiency in the Microsoft Office suite of products.
• Ability to read, write and speak English and French fluently is required. Language skills in Arabic, Portuguese or Spanish are a plus.
• Any interest or experience in ICT and/or agriculture also a plus.

If you feel you meet these criteria, and would like to apply, then please choose the link below. You will be asked to fill out a short questionnaire and then attach your CV/Resume. Your application will then be emailed to the HR department at BusyLab. Thanks for being interested!
To read more about the project, visit about.esoko.com

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