Association of International Certified Professional Accountants Jobs 2021

Combining the strengths of the American Institute of CPAs and the Chartered Institute of Management Accountants, we empower the world’s most highly-skilled accountants – CPAs and CGMA designation holders – with the knowledge, insight and foresight to meet today’s demands and tomorrow’s challenges. We drive a dynamic accounting profession that works every day to build trust, create opportunity and grow prosperity worldwide.

Job Description

Job Title: Contract Administrator

Accountabilities and responsibilities

• Conduct daily customer service support via inbound calls, e-mail,  walk-ins and external/internal post from students and members
• To provide a high level of support for student acquisition in various ways including inbound calls, e-mail, walk-ins  open days and outbound campaigns
• To provide a high level of support for exam entry in various ways including inbound calls, e-mail, walk-ins  open days and outbound campaigns
• To provide a high level of support in handling member conversion in various ways including inbound calls, e-mail, walk-ins, outbound campaigns and via  face to face assessment
• Anticipating problems and needs of the customers by providing relevant product related knowledge
• Respond promptly to customer complaints, telephonically, via e-mail or in person
• Provide members & students with product and service information.
• To provide a high level of support for carrying out outbound campaigns ( Prospects, Examination Encouragement, Pre Lapsing, Lapsing Recovery and Timed off)
• Update CRM with service requests for all customer interactions.
• Ensure all enquiries from potential students are loaded into CRM as a prospective student.
• Support internal customers as required

Desired Skills and Experience

Key skills and abilities

• High energy and positive attitude
• Presentation skills
• Computer literate ( Word, Excel, internet, emails)
• Responsible, dedicated and reliable worker.
• Excellent interpersonal skills with the ability to communicate at various levels
• A good telephone voice and etiquette
• Able to work under pressure.
• Team player
• English , spoken and written
• Enjoy working with people
• Good listening and communication skills

Qualifications and experience

• Customer Services
• Administration skills
• CRM/ Call Centre
• HND or Degree in Marketing