Posted on :
3 Sep, 2021
3 Sep, 2021
The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.
Job Title: Customer Service and Sales Advisor
Customer Service and Sales Officer- Ghana
To contribute to the smooth running of the British Council’s Teaching and Exams operations in Ghana by delivering high quality customer service and sales targets in line with corporate standards and policies. The post-holder will be one of the main points of contact providing information on British Council services, counselling customers to ensure they make the right decisions regarding products and services and ensuring enquiries are converted into sales.
Main opportunities and challenges for this role:
The ideal candidate will work as part of a two-to-three-person team to deliver best-in-class customer experience to all customers and prospects and make them advocates of the British Council. You will operate as a dedicated point-of-contact for assigned customers and work alongside marketing and business streams to increase income
Main accountabilities but not limited to the following:
Role specific knowledge and experience: