Careers At Ericsson 2017

Over the past 140 years, Ericsson has been at the forefront of communications technology. Today, we are committed to maximizing customer value by continuously evolving our business portfolio and leading the ICT industry.

We are a global leader in delivering ICT solutions. In fact, 40% of the world’s mobile traffic is carried over Ericsson networks. We have customers in over 180 countries and comprehensive industry solutions ranging from Cloud services and Mobile Broadband to Network Design and Optimization.

Our services, software, and infrastructure – especially in mobility, broadband and the cloud – are enabling the communications industry and other sectors to do better business, increase efficiency, improve user experience and capture new opportunities.

Job Description

Job Title: Support Engineer – Revenue Management

We are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.

The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D;, 3rd party suppliers and local authorities. As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to travel internationally and work in different cultural environments. The technical development is rapid and you are responsible for continuously keeping your competence and skills up to date.

Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on a big responsibility and it is important that you can work independently.

RSSA Regional Support Center has the mission to provide higher competence support services in the region. It will have the mandate to lift up customer’s confidence and dependability in Ericsson technical support organization, by creating an outstanding business value. RSC will have a prime focus on improving the following:

• Customer satisfaction
• Network performance
• Cost reduction
• Performance and Quality enhancement
• Incident Prevention
• Root Cause Analysis
• Hot and Critical issue handling
• Mentoring RSSA engineers

Job Responsibilities:

• Customer Issue handling
• Handling of dedicated support
• Software Update Management (SUM) handling
• Remote Service Gateway (RSG) mentoring

Key Qualifications:

• Hands on experience with various products in the Revenue Management Domain. (CCN, SDP, OCC)
• At least 2-5 years experience, with in-depth troubleshooting skills on one or more charging system platforms.
• At least 2-5 years of experience in a customer support environment.
• Ability to independently deal with complicated technical issues and problems.
• Advanced troubleshooting skills on the TSP platform and firm grasp on various charging protocols
• Advanced database knowledge of Sybase, Oracle, MySQL.
• Ability to perform revenue assurance audit of the charging network.
• Excellent knowledge and experience on DWS and/or CRS nodes.
• Will be a plus, if you have experience in Installation, Implementation, Commissioning and Testing of nodes and highly developed HW and SW troubleshooting skills on nodes.