Current Recruitment At Zormelo & Associates 2018

Posted on :

10 Jan, 2018

Category :

Vacancies in Ghana

Zormelo & Associates is seeking highly motivated, numerate, articulate and meticulous individuals to place with its client in the financial services sector.

Job Description

Job Title: CALL AGENTS (CONTRACT)

Job Location

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Responsibilities

To support customers and branches in service queries, complaints handling and sales leads generation by telephone.
Detailed working knowledge of all the bank’s Retail products where applicable
Detailed working knowledge of the bank’s operational environment, processes and procedures
Detailed working knowledge of all the bank’s frontline systems including BRAINS, Winfos and other systems
Detailed working knowledge of the contact centre’s operational and rigor requirements
Some knowledge of contact centre environments
Analytical / problem solving skills to be able to think on feet outside of scripted responses

Requirements

An HND or a degree from a recognised university or equivalent professional qualification.
At least 2 years in the Retail frontline environment.
A combination of cashier and enquiries experience.
Prior experience in dealing with customers by telephone
Well-developed communication skills, both verbal and written
Strong people skills
Strong telephone skills

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