Customer Service Analyst (Quality Assurance) Jobs in Ghana

Job Description

The customer service analyst position is a key front-line position at Rancard that requires the personnel to perform multiple functions including customer support and service delivery management.

The customer service analyst will handle service-related communication between Rancard and its clients with the highest degree of courtesy and professionalism, aiming to achieve resolution with one call and/or email.

He/she will also be responsible for ensuring that the company meets its quality of service targets and Service Level Agreements.  The analyst will also work closely with other functional groups within the organization:

1. to ensure that customer needs are met in a timely manner,
2. to develop effective tools for optimal service delivery and
3. to enhance end user experience.

Required Skills or Experience

• Degree from an accredited and recognized university
• Strong understanding of Internet technologies, Windows and Office applications
• Strong analytical skills
• Strong problem solving skills
• Excellent verbal and written communication skills
• Excellent organizational and time management skills
• Authorized to work in Ghana
• A high degree of Professionalism
• Ability to deal with difficult clients and work under pressure
• 2-5 years work experience

How To Apply

Email your CV to: