Posted on :
31 Jan, 2023
31 Jan, 2023
Job Description
Job Title: Customer Service Representative
Roles & Responsibilities:
Responding to customer calls on our Company line.
Responding to customer inquiries on our WhatsApp and recovering failed orders through follow-ups.
Taking stock of products left with agents all over Africa.
Monitoring social media and responding to messages on ads.
Suggesting new ways to promote company offerings and reach consumers.
Building a social media presence by maintaining a solid online presence.
Managing our online communities to ensure respectful and appropriate engagement.
Responding to comments on each of our online accounts.
Copy & paste inquiries & leads from social media into our Automated CRM System.
Qualifications