December Vacancies At Vodafone 2017

Posted on :

2 Dec, 2017

Category :

Management Jobs in Ghana

Role purpose: To initiate, plan, implement, manage and evaluate quality improvement processes and programmes within Technology in order to achieve agreed service quality and performance standards and targets for the network and business-critical services. To track and improve network service & customer experience.

Job Description

Job Title: Quality Improvement and Standards Manager 

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Key accountabilities and decision ownership

  • Initiate, plan, implement, manage and evaluate quality improvement processes and programmes in order to achieve agreed quality and performance standards and targets for the network and business-critical services.
  • To track and improve network service quality and customer experience.
  • Responsible for building, motivating, coaching an effective Quality Improvement team to significantly improve the quality of services provided to customers.
  • To develop and implement network service quality standards and policies.
  • Support the formulation of an annual operating plan and budget for the Network Service Quality department which supports the broader Technology and business strategy
  • To oversee, track, reports on, and work collaboratively with key stakeholders on identification and management of risk to providing and meeting customer experience standards
  • Responsible for the final investigation of reported incidents and adverse events

Must have technical / professional qualifications:

  • Engineering degree or equivalent.
  • Minimum 10 years’ experience within the area of telecommunications development, operations and/or quality management.
  • Project management and team leadership.
  • Strong analytical and problem solving skills to evaluate network/system performance, identify problem areas and conduct root cause analyses and drive improvement actions.
  • Strong knowledge of process improvement and ability to analyse and solve complex issues

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