December Vacancies At Vodafone 2017

Role purpose: To initiate, plan, implement, manage and evaluate quality improvement processes and programmes within Technology in order to achieve agreed service quality and performance standards and targets for the network and business-critical services. To track and improve network service & customer experience.

Job Description

Job Title: Quality Improvement and Standards Manager 

Key accountabilities and decision ownership

• Initiate, plan, implement, manage and evaluate quality improvement processes and programmes in order to achieve agreed quality and performance standards and targets for the network and business-critical services.
• To track and improve network service quality and customer experience.
• Responsible for building, motivating, coaching an effective Quality Improvement team to significantly improve the quality of services provided to customers.
• To develop and implement network service quality standards and policies.
• Support the formulation of an annual operating plan and budget for the Network Service Quality department which supports the broader Technology and business strategy
• To oversee, track, reports on, and work collaboratively with key stakeholders on identification and management of risk to providing and meeting customer experience standards
• Responsible for the final investigation of reported incidents and adverse events

Must have technical / professional qualifications:

• Engineering degree or equivalent.
• Minimum 10 years’ experience within the area of telecommunications development, operations and/or quality management.
• Project management and team leadership.
• Strong analytical and problem solving skills to evaluate network/system performance, identify problem areas and conduct root cause analyses and drive improvement actions.
• Strong knowledge of process improvement and ability to analyse and solve complex issues