Doha International: Customer Service Supervisor

Job Description

• To provide a 5 star service to all NDIA Customers professionally and promptly. Ensures that all Quality Standards including SLA’s and KPIs are achieved or exceeded.
• To offer the highest levels of Service Delivery to all Passengers utilising the Airport.
• Provides inspirational proactive leadership to the Customer service team. Supervises all Front line Customer Service staff to encourage and implement laid down Standard Operating Procedures.
• Gathers comprehensive customer service feedback data and presents to the Manager Quality Assurance and Customer Service in a timely fashion.
• Generates superior service at all times through the continuous training and development of the Customer Service Team.
• Any other additional task as assigned by the senior management.

Required Skills or Experience

Essential

• High school qualifications
• Fluent in English and Arabic preferably with a third language preferred.
• Computer literate.
• Experience of people management.
• Proven Customer service skills.
• People Management skills
• Track record of team leadership
• Able to anticipate customer needs and multitask
• Able to work under pressure

Previous Experience
Essential

• Specialist – minimum 5 years of job-related experience required
• Ability to work in a high pressure environment.
• Ability to motivate and direct staff.

Preferred

• Conflict resolution skills

Job Specific Skills
Essential

• Knowledge of Operational process, systems and procedures, training requirements
• Ability to produce accurate work sometimes under tight timescales.
• Attention to detail with ability to focus on customer service related subjects
• Requires in-depth knowledge of operational working practices and the day to day running of an Airport Terminal
• Good analytical skills combined with a solution oriented approach
• May be allocated extra tasks as required by the Terminal Management
• Must have a high degree of self-motivation and a flexible work attitude.
• Preferred
• To be able to work as a supportive member of a team in a cross-cultural environment

How To Apply

Interested candidates should apply by emailing CV’s in MS word to: