Doha International: Customer Service Supervisor

Posted on :

3 May, 2012

Category :

Aviation Jobs in Ghana, Customer care Jobs in Ghana

Job Description

  • To provide a 5 star service to all NDIA Customers professionally and promptly. Ensures that all Quality Standards including SLA’s and KPIs are achieved or exceeded.
  • To offer the highest levels of Service Delivery to all Passengers utilising the Airport.
  • Provides inspirational proactive leadership to the Customer service team. Supervises all Front line Customer Service staff to encourage and implement laid down Standard Operating Procedures.
  • Gathers comprehensive customer service feedback data and presents to the Manager Quality Assurance and Customer Service in a timely fashion.
  • Generates superior service at all times through the continuous training and development of the Customer Service Team.
  • Any other additional task as assigned by the senior management.

Required Skills or Experience


  • High school qualifications
  • Fluent in English and Arabic preferably with a third language preferred.
  • Computer literate.
  • Experience of people management.
  • Proven Customer service skills.
  • People Management skills
  • Track record of team leadership
  • Able to anticipate customer needs and multitask
  • Able to work under pressure

Previous Experience

  • Specialist – minimum 5 years of job-related experience required
  • Ability to work in a high pressure environment.
  • Ability to motivate and direct staff.


  • Conflict resolution skills

Job Specific Skills

  • Knowledge of Operational process, systems and procedures, training requirements
  • Ability to produce accurate work sometimes under tight timescales.
  • Attention to detail with ability to focus on customer service related subjects
  • Requires in-depth knowledge of operational working practices and the day to day running of an Airport Terminal
  • Good analytical skills combined with a solution oriented approach
  • May be allocated extra tasks as required by the Terminal Management
  • Must have a high degree of self-motivation and a flexible work attitude.
  • Preferred
  • To be able to work as a supportive member of a team in a cross-cultural environment

How To Apply

Interested candidates should apply by emailing CV’s in MS word to:

[email protected] and visit our website
Offer valid till: 02 Jun, 2012

Anybody asking you to pay money to schedule your interview or offer you job may be a scam

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