Posted on :
21 May, 2019
21 May, 2019
To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Work as part of a team to achieve individual, station and network Commercial objectives.
Job Title: Customer Sales & Service Agent
– Ensure that all necessary ticket related documentation is filed, time tables updated, brochures, sale and promotional material is properly displayed on individual counters, providing various options to the customer which will assist in increasing sales.
– Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received.
– Support Travel Agents by assisting them in making bookings with special arrangements. Advise and guide Travel Agents on quoting special fares and completing ticketing formalities. Fulfil Emirates online queries and other complex activities such as medical cases and special services.
Qualifications & Experience
Educated to at least GCSE or O Level standard or equivalent. 2+ years in a contact center or reservations office environment within the airline or travel industry or completion of a Diploma/Degree in Travel and Tourism.
PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail. Other languages besides English: As some Contact Centers deal with multi – lingual calls, fluency in a required language will be advantageous.