Empower Workforce Solutions Recruitment 2017

Working with in country Head of Service, the Service Territory Manager is a management position responsible for leading a team of field managers, staff, and contractors to provide service and ensure excellent customer satisfaction in their territory.

Job Description

Job Title: Teritory Service Manager

The Territory Service Manager will use his/her own experience and creativity to develop and execute strategies to delight customers and achieve company service targets.

This role offers an excellent opportunity to self-challenge, drive results with excellence and innovate within the confines of a fast-growing start-up organization.

Key Responsibilities:

Formulate, translate and implement service strategy and business objectives into field operations within your service territory
Ensure effective and efficient operations across your service territory through consistent compliance with processes and policies
Supervise Service Field Managers
Create and implement weekly, monthly and quarterly plans to drive service results and meet set targets
Track and analyze KPIs to identify critical patterns and recommend appropriate actions to Field Service Managers
Facilitate individual / group check-ins to drive efficiency and accountability down the organization
Assess performance for Field Service Managers and complete
Demonstrate excellent leadership to your team through leading by example
Create a platform for your team to shine by enhancing their knowledge and skills through training, support, mentorship and coaching
Ensure that all finances for your service territory meet budget objectives and comply with finance SOPs & Policies, this includes but not limited to all field & retail shops Opex, agent commissions, Staff overtimes etc.
Oversee weekly inventory reconciliation for all staff and contractors in your territory
Reinforce control over damages and losses as the final decision maker for inventory accounts within your territory
Participate in designing, improving, and implementing strategies to improve last mile inventory efficiency
Participate and engage actively in the last mile service delivery activities not limited to customer homes visit and community events within your territory
Cultivate and embed company culture within your team through active and passive participation in individual / group meetings and social events
Respond to all service request promptly and meet or exceed standards of customer service

Required Skills or Experience

Bachelor Degree in any discipline a/o relevant qualification is preferred. Master’s degree and beyond is an additional advantage.
A professional qualification in Customer Service is an additional advantage.
4 years of MANAGEMENT experience a/o at least 2Yr of Sr. Management experience is highly preferred.
1+ years of experience in a relevant field is an additional advantage (preferred: renewable energy, telecom, or FMCG)
Willingness to work a variety of hours as business demands, including late nights, weekends, and holidays.
Flexible to travel within the service territory on both planned a/o impromptu schedule.
Fluent in both English and at least one local language

How to Apply

Visit job site at www.empowergh.com Walk-in to Empower Workforce Solutions, 87 Spintex Road near Manet Junction Call: +233 302 999 106

Walk-in to Empower Workforce Solutions, 87 Spintex Road near Manet Junction Call: +233 302 999 106