Fairtrade Africa Jobs 2020

Posted on :

25 Sep, 2020

Category :

Vacancies in Ghana

Fairtrade Africa (FTA) is the umbrella network organization representing Fairtrade certified producers and workers in Africa. It has four (4) regional networks – Eastern Africa; Southern Africa; West Africa; and Middle East and North Africa. Established in 2005, FTA aims to effectively represent producers and workers within the International Fairtrade System and provide services to them that contribute to the improvement of their livelihoods. The FTA Board directs policy and strategic development of the organization.

FTA Secretariat is located in Nairobi where the operations are in the hands of the FTA Senior Leadership Team (FTA-SLT). In enabling the members to have a strong voice in the governance, strategy and the overall direction of the Fairtrade movement in Africa, the FTA-SLT has the responsibility for directing and managing all FTA resources including employees. The FTA-SLT has the overall responsibility of strategy development and operational implementation. The Finance and Administration Director (FAD) is expected to be an active member of this team.

Job Description

Job Title: Membership Assistant

FAIRTRADE AFRICA PURPOSE

• To improve the socio-economic conditions of African producers through increased access to better trading conditions.

ABOUT THE JOB

• TEAM: Western Africa Network – Regional (WAN)
• LOCATION: Abidjan-Cote D’Ivoire, or Accra-Ghana
• REPORTING LINES: Post holder reports to: Regional Operation Manager, Fairtrade Africa
• Staff reporting to this post: None
• SCALE LEVEL: Officer 1
• BUDGET RESPONSIBILITY: None

JOB PURPOSE

• To act as a point of contact for all members and prospective members, providing timely assistance and co-ordinate all administration relating to the admissions process.

DUTIES & RESPONSIBILITIES
Membership Support

• Oversee membership applications and undertake all aspects of data entry relating to members in accordance with the agreed data for collection requirements.
• Conduct key membership tasks including creating invoices and receipts, processing membership invoices and payments, and keeping membership fee payment tracking files up to date.
• Ensure that all responses to membership enquiries are immediate and to a good standard.
• Support the joint planning activity and review with producer organizations and ensure timely gathering and distribution of information to producer organizations.
• Deliver a seamless experience to the members as well as providing support and assistance to team members where needed.
• Process membership payments and liaise with the Finance and Administration Officer to ensure that financial records reconcile to those on the accounting system.
• Monitor the provision of membership service to producer organizations
• Provide logistical and administrative support events and workshops
• Response to member queries, requests and communications

Reporting and Communication

• Maintain up to date membership database and producer records.
• Liaise with the Communications Officer to ensure the clear communication of membership benefits and deliver key information to members.
• Prepare membership activity reports
• Conduct outbound calls and correspondence to support member engagement and retention.

Qualification Required & Experience

Advertisement

• Associate Degree in Business Administration or related field

Experience and Knowledge

• 2 years’ experience in a customer service role to either a membership or the general public
• Experience of managing and maintaining data records

Skills

• Well-developed communication and interpersonal skills
• Ability to work to deadlines and cope with pressure, multi-task, demonstrate flexibility
• Proficient in the use of MS Office applications
• Good data entry skills
• Reliable, well organized and flexible
• Excellent attention to detail

Location: Accra

How To Apply For The Job

An application form (CVs will not be accepted) can be found on the jobs and volunteering page of our website http://www.fairtradeafrica.net/about-us/jobs-and-volunteering/ .If you have any queries, please e-mail :

[email protected] or call (+254) 020 2721930, or +254 2667669) and ask to speak to a member of the HR team.

Qualified applicants will be subjected to background checks as a pre-condition of employment.

Completed applications should be saved in the applicant’s name and the position (Monitoring and Evaluation Officer), and be e-mailed to:

[email protected]

All applicants should state how they meet essential requirements of the post and include their email address, telephone contacts and three referees with contact details on the application form.

Closing Date: 11 October, 2020


Anybody asking you to pay money to schedule your interview or offer you job may be a scam

Comment on this Job - Please Post Your Comments Below:

Jobs in Ghana | Current Jobs in Ghana | Companies | Job Vacancies in Ghana

Latest News from BuzzGhana.com

No items