Posted on :
2 Oct, 2019
2 Oct, 2019
To manage and supervise all Branch activities within the Bank’s policy ensuring the branch delivers reliable, quality and timely services to clients at the least cost whilst delivering Branch sales targets and maximizing customer service standards
Job Description
Job Title: Branch Manager
DIMENSIONS
Limitless approval authority of cheques paid out.
Number of staff supervised
Branch turnover sales and profit targets
Branch Operations Budgets
Branch Customer Service standards
KNOWLEDGE, SKILLS & EXPERIENCE REQUIRED
At least 6 years of working experience in Banking Operations and specifically in Branch Operations. Minimum first degree/professional qualification
Excellent sales abilities essential for achieving Branch Sales target
Excellent multicultural awareness and management skills, essentially people person
Detailed working knowledge of processes and controls in all core banking activities
Good communication and interpersonal skills
The high degree of team building and supervisory skills
KEY RESULT AREAS
To maximize profit and to supervise the operations of the Branch in conformity with the bank’s operational manual
To deliver sales targets of the Branch
To ensure that all sections within the Branch functions run efficiently to meet service standards for both internal and external customers
To establish and review key operational risk indicators and formulate action plans to minimize the Branch’s exposure to fraud and losses
To establish operational goals which are challenging in the improvement of :
-Operational Cost
-Service Quality
-Controls
-Customer Service
To check and control hygiene of the Branch, working and safety conditions and oversee premises, building, equipment, and Branch security
To be responsible for the re-engineering of the branch processes to improve customer service and cost-effectiveness and control of performance targets.
Ensure that effective documentation is in place, in the form of user quotes and branch operating instructions, for existing systems and future systems.
To ensure that the Branch does not obtain an adverse audit grade.
To ensure that the Branch suspense accounts are always balanced
To be responsible for the appraisal of operations staff in the Branch
Keep abreast of local competitors activity and make recommendations on internal pricing, promotion, and product policies
Any other duties that will be assigned by the Head of Domestic Operations.
PEOPLE MANAGEMENT
Supervises immediate team members to ensure that time, quality and other set standards are achieved
Interprets Conditions of Service to immediate team members
Appraises the performance of immediate team members and reviews those for lower-level staff Identifies training needs of immediate team members and recommends appropriate training for them.
Administers disciplinary measures to immediate team members in accordance with the Bank’s disciplinary code and procedures
RISK AND CONTROL
Ensure all accounts opened are KYC compliant or appropriate escalations have been followed
Take part in all annual mandatory refresher training organized by Compliance
Report all suspicious or fraudulent activities to Compliance or via whistle-blowing toll-free line.
Regular review of risk and control activities in the branches to ensure compliance with the Bank’s risk and control framework
Work with branch operations to embed risk & control mindset through regular snap checks and monitoring
Own audit closure activities for the region
COMMUNICATIONS AND WORKING RELATIONSHIPS
Head, Domestic Operations
Director, Retail Banking
Director, Banking Operations
Deputy Managing Director
Managing Director
Peers in industry
External auditors
Central Bank
Risk and Compliance
Ensure prompt and adequate compliance responses to Sanctions and AML/CFT inquiries sent in by the Compliance department
Take part in all annual mandatory refresher training organized by Compliance
Report all suspicious or fraudulent activities to Compliance or via whistle-blowing toll-free line.
Information Security Responsibilities
Abide by the bank’s ISMS (Information Security Management Systems) policies and procedures Safeguard the bank’s information assets in accordance with its ISMS policies and procedures.