Fidelity Bank Ghana Recruiting Branch Operations Supervisor

Job Description

To manage the operations team at the branch in ensuring adherence to controls and procedures, manage risk and prevent fraud, whilst maintaining a high level of quality service delivery and assisting in delivering Branch sales targets.

Key Accountabilities

•   Supervise Operations staff at the branch and manage their performance
•   Ensure staff are adequately trained in handling their respective roles
•   Ensure Operational policies, procedures, and regulatory requirements are strictly adhered to
•   Ensure that transactions or activities initiated by or to assigned branches are processed within approved laid down procedures
•   Review, authorize,  and reconcile branch transactions and Branch General Ledgers (GLs)
•   Ensure the integrity of all transactions and GLs within the branch
•   Build a strong KYC compliance environment in the branch.
•   Ensure daily independent Call Over of all qualifying Transactions
•   Branch cash management
•   Assist in the achievement of branch sales targets
•   Prepare periodic branch reports
•   Regularly review ATM cash reconciliation to discover irregularities and promptly resolve them
•   Manage operational risk at the branch
•   Any other official duties that you may be assigned by the Branch Operations Coordinator or Branch Manager

Qualification Required & Experience

•   At least 1st degree in relevant field
•   A minimum of 4 years experience in similar role, as well as general banking experience
•   Strong customer service orientation
•   Strong interpersonal and communication skills
•   Strong supervisory skills
•   Excellent presentation skills
•   Understanding of economic trends within the Ghanaian banking and external environment
•   Sound knowledge of bank’s products
•   Sound knowledge of banking practices and theories
•   Ability to understand and interpret financial statements and accounts
•   Strong time management and self organization skills

Location: Accra

How To Apply For The Job

Application is by email only to:

[email protected]

Closing Date: 10 March, 2014