Foreign and Commonwealth Office Vacancies 2018

To provide effective support services for the Estate & Facilities Management team, with responsibility for various support functions as well as for the cleaning services across the Mission. Services will meet agreed standards; customer satisfaction levels will be high; agreed policies and processes will be complied with.

Job Description

Job Title: Estates and Facilities Officer

Roles and responsibilities:

• Preparation of accommodation for new arrivals, ensuring good standards of service and achieving customer satisfaction against agreed service standards.
• Maintaining a database for the domestic equipment float, ensuring accuracy at all times, ensuring that the float is well-supplied, and delivering customer needs during transitions.
• Maintenance of BHC amenities, in liaison with the Estates & Facilities Manager and relevant committees etc, ensuring good levels of customer satisfaction across the Mission.
• Pyramid data entry; GPC holder; Requisition/receipt goods; general support functions to wider Estates Team as necessary.
• Liaison with service providers (Water, Electricity, Waste, etc.) to ensure the best possible supply arrangements under value for money.
• Advise staff on fees policy (Support by directing to information available) and initiating/up-dating DSs, PoC for any queries
• Meeting customer requirements under SLAs, achieving Value for Money and efficiencies.
• Update Master Estates Spreadsheet
• Procurement of cleaning materials for the office and conducting spot checks.

Essential qualifications, skills and experience

• Educated to degree level.
• Experience in negotiations.
• Good communication and interpersonal skills.
• Strong customer focus with good attention to detail.
• Display strong organizational, analytical and time management skills.
• Well versed in Microsoft Office Applications.

Desirable qualifications, skills and experience

• Proficient in written and spoken English Language

Required competencies

Achieving Commercial Outcomes, Delivering Value for Money, Managing a Quality Service, Delivering at Pace