Fresh Graduate Recruitment At Ericsson Ghana 2018

Ericsson truly believes that a successful business can only be built on successful people and enables us to transform our business within a rapidly changing technological arena, through vision and diversity.
Ericsson attracts and develops high performing, competent and motivated individuals, by building on everyone’s competence and ambition to succeed. We offer an exciting, diverse and challenging environment for this.

Our upcoming graduate program in Ghana will begin in October 2018 and we are looking for smart and innovative graduates to join us.

Job Description

Job Title: Fresh Graduate Recruitment

Is this you?

Graduates of the year 2017 or 2018 with the following degrees:

Electronics Engineering

Computer Science / Software/Computer Engineering / IT or Information Systems / Networks Engineering

IT& Engineering degrees with a focus on Telecommunications

We are now looking for Support Engineer graduates that will assist in providing technical service and support to our customers.

As there are no distinct borders between the areas, you will need to be flexible and master more than one area. During the program, you will develop technically, and you will be responsible for continuously keeping your competence and skills up to date, with the support of your manager.

Working as a Support Engineer will require broad knowledge within telecommunications and Datacom – covering both hardware, software, and network knowledge.

What we are offering you

• 12 months graduate program
• Explore your passion for innovation and your desire to join a leader. You’ll enjoy an open, high performance culture that encourages idea generation and thought exploration in the following areas:
• Data Analytics
• 4G, 5G Information
• Telecom Core
• Working in an international environment with colleagues from all over the world.
• Continuous training on the job, in classrooms and via e-learning.
• A mentor and buddy program.
• Exposure to the most recent trends of global technology such as 5G, IoT, Cloud, etc.
• An opportunity to work for the Global leader in the Telecommunications industry.
• On the job training and mentorship programs provided by senior experts in the industry.
• Working in the area of:

o Automated network operations

o Core Network

o Data entry and IT Infrastructure Operations

o Networking

Principal Tasks and Responsibilities you will be involved in

• Participate in customer issue handling.
• Assist with handling of dedicated support.
• Share experience in Software Update Management (SUM) handling.
• Help with troubleshooting and resolving problems to stabilize and optimize customer networks.
• Partake in interactions with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization.
• Contribute to configuring and integrating different nodes and solutions in new and live customer networks.
• Be part of Remote Service Gateway (RSG) mentoring.
• Engage with groups in sales, Research & Development (R&D), Third party suppliers and local authorities.

Job Requirements

• Minimum education level required: Bachelor’s degree in Engineering, Telecommunications, or Information Technology (or a degree in a relevant field).
• Newly graduated individuals in 2017 or 2018 with the abovementioned qualifications are preferred.
• Internship experience from technical roles focusing on Support engineering is advantageous but not a must, e.g. experience from work as an Intern – Support Engineer.
• Ability to handle various customer raised issues through different tools and collaborating with different teams to handle these issues.
• Willing to work in shifts and on calls.
• Able to visit different customer sites in different situations and conditions.

Personal Competences

• Good personal interaction skills and good communication capabilities.
• Proactive mind set – always include a broader scope in mind when handling requests
• Ability to adapt to change.
• Creativity – ability to see and make things in a new or different way, capability of developing inspiration, innovation, or insight.
• Drive – determination, focus, take the ups and downs, stick with things long enough to see them through.
• Open minded, positive with a flexible attitude and willing to work in teams.
• Responsiveness – ability to understand, quickly adapt and act upon new information, influences and information.
• Ability and willingness to learn.

We believe in growing our graduates and giving them a chance to have the best possible start in their career. Graduates at Ericsson gain valuable work experience, skills and knowledge that will assist them in furthering their career. We therefore not only let you work with the teams on live projects, but you will be receiving training courses throughout the program and will also be assigned a dedicated mentor who will be providing formal as well as informal guidance.

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.