Fresh Jobs At Plato

At Plato we recognize that sustaining positive employee relations are integral to the smooth running of any business and the successful management of workplace relationship is a key component for achieving a business’ goals. At Plato consult we provide a vast array of human resource services that will meet any need. We make it our business to make your business the envy of your competitors.

Job Description

Job Title: Customer Service Agents

JOB PURPOSE:

The successful applicant shall deliver World Class Customer experience. He / she shall serve customers by determining requirements; answering enquiries; resolving problems; fulfilling requests; maintaining database and determining eligibility. The role reports to a Team Lead.

ROLE SPECIFIC REQUIREMENTS:

• Answer enquiries by clarifying desired information; researching, locating, and providing information
• Resolve problems by clarifying issues, research and explore answers and alternative solutions, implement solutions, escalate unresolved problems to appropriate authorities
• Clarify desired information; complete transactions and forward clients requests
• Advertise additional services by recognizing opportunities to up-sell accounts; explaining new features
• Keep equipment operational by following established procedures and reporting malfunctions
• Update job knowledge by studying new product descriptions; participating in educational opportunities
• Accomplish organizational mission by completing related results as needed

Required Skills or Experience

• First Degree/HND
• Post National service experience
• Customer service or Call Center experience is a plus

PERSON SPECIFIC REQUIREMENTS

• Excellent communication skills
• Customer Centric
• Attention to Detail

How to Apply

Submit CV to [email protected]

NOTE: ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED