Posted on :
20 Nov, 2018
20 Nov, 2018
HTECH GROUP is seeking to recruit a Front Desk/Customer Service Executive.
Job Title: Front Desk/Customer Service Executive.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
Qualification Required & Experience
• HND/First Degree in Relevant Field with 2 years experience.
How to Apply
Send CV’s and cover letters indicating position to: [email protected]
Closing Date: 10 December, 2018